Forum Discussion

bobbycheetah's avatar
bobbycheetah
Channel Surfer
2 years ago
Solved

Streambar Pro Suddenly Stopped Working

Last night it stopped working.  I unplugged power overnight.  Next day plugged in.  I can get to home screen but there is an orange light blinking.  I unplugged again for a few minutes.  Did not help.  No response from the remote - fresh batteries.  Tried the reset button the remote, nothing happened. Tried reset button the streambar,  it just reset and takes me to the pairing remote screent.   I tried to use the Roku app on my iPhone, and it will not connect to the streambar.  My router (Apple Airport Extreme) is wokring fine. I'm connected to the internet as I am typing this message.  I see the Roku mac addr is still there.   Thank you! 

  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for the first post here in the Roku Community, Bigcad!

    We see that you're unable to pair your Roku remote we're here to help you with this. 

    Before we proceed, we need to know which Roku remote you have. Have you tried repairing the remote with your Roku Streambar?

    In the meantime, please try the following steps to see if it makes any difference.

    1. Reboot your Roku remote
    2. Reboot your streaming device
    3. Replace or recharge the batteries in your voice remote
    4. Repair your voice remote to your streaming device

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Best regards,
    Jharra

3 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi bobbycheetah,

    Thanks for reaching out, and welcome to the Roku Community!

    We'd like to know more about this and see how we can help. When you say it stopped working, is it like the device no longer connects to your network? Or is this a remote issue that you're running into? 

    Please let us know more about so that we can further look into it.

    Thanks,

    Rey

    • Bigcad's avatar
      Bigcad
      Newbie
      2 years ago

      I'm having the same problem. The streambar pro won't connect with any remote, all batteries are new, I get the regular screen but no response from any remote.

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        2 years ago

        Thanks for the first post here in the Roku Community, Bigcad!

        We see that you're unable to pair your Roku remote we're here to help you with this. 

        Before we proceed, we need to know which Roku remote you have. Have you tried repairing the remote with your Roku Streambar?

        In the meantime, please try the following steps to see if it makes any difference.

        1. Reboot your Roku remote
        2. Reboot your streaming device
        3. Replace or recharge the batteries in your voice remote
        4. Repair your voice remote to your streaming device

        We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

        Best regards,
        Jharra