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Johnnyblu's avatar
Johnnyblu
Reel Rookie
2 years ago

StreamBar Pro self restarts

Hi, I have noticed for the last few days my Streambar Pro is restarting itself at strange times. I have done a Factory reset but the issue still happens. Could this be a possible software issue or ...
RokuArjiemar's avatar
RokuArjiemar
Retired Moderator
2 years ago

Hello! Johnnyblu,

Thank you for posting in the Roku Community!

We appreciate you reaching out to us regarding the issue with your Roku Streambar Pro restarting on its own. We're glad to help.

  • How is the Audio connected? HDMI or Optical? 
  • How often is your Roku Streambar Pro restarting on its own?
  • How are you powering your Roku Streambar Pro?
  • Are you experiencing the same issue with all apps or specific ones?

Troubleshooting Steps

  1. Power cycle the Roku device for about 30 seconds.
  2. Re-seat the HDMI cable.
  3. If using a power strip, try connecting directly to the wall outlet/ try another wall outlet.
  4. Try with a different TV

If the issue persists, we would be more than happy to investigate further, but we will need further details. Can you please provide us with the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • Does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
  • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
We look forward to working with you to help resolve this issue.

Thanks,
Arjiemar