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DrDave1958's avatar
DrDave1958
Reel Rookie
3 years ago

Streambar Pro reboots when loading HGTV GO app

I have a Streambar pro I purchased in Dec and it has been working fine til today. It is connected to a Roku TV and the HGTV GO app works fine on the TV.

I read thru Roku support and followed the advice to disconnect the HDMI cable on both ends, then disconnect the power cable on both devices. I reconnected the HDMI 1st, then the power cable.

Problem remains.

I then removed the app, rebooted both the TV and Streambar Pro, then reinstalled the app.

Problem remains.

One last note, the streambar pro rebooted one other time when I was trying to rewind a movie on the Amazon Prime app. First it freezes for ~one minute, then reboots.

Please advise.

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  • DrDave1958's avatar
    DrDave1958
    Reel Rookie
    3 years ago

    One thing I forgot to mention, I also did a factory reset on the Streambar. Problem remains.

    • RokuKarla's avatar
      RokuKarla
      Retired Moderator
      3 years ago

      Hello DrDave1958

      Thanks for reaching out here in the Community!

      Does the issue only occur on a specific channel or across other channels installed on your Roku device?

      If you haven't tried yet, you can remove the affected channel then re-install it. To ensure the process is successful, restart your device before adding the channel back in. We would recommend doing this from the Settings menu by navigating to Settings > System > Power (If you do not see a Power submenu, skip to the next step.) > System restart.

      Please keep us posted and we will be able to assist you further.


      Regards,
      Karla

      • DrDave1958's avatar
        DrDave1958
        Reel Rookie
        3 years ago

        Thanks for the reply Karla. The problem occurs across multiple apps, but not all. Specifically, HGTV go, TLC go, & Discovery+.  The main app I'm concerned with is HGTV go.

        As I mentioned in my original post. I followed the process outlined in the Roku help app and removed the station, rebooted, then reinstalled the app. I did this several times to no avail. Problem remains.

         

        Please advise on other troubleshooting methods, or warranty/return instructions.

        Thank you