Thanks for the follow up. I'm sorry to hear about the experience—that's not what we aim for.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
I never heard back from anyone…have disconnected the piece of **bleep** Roku Streambar.
Can anyone recommend a good Streambar that is mid-price?
thanks
john
Hi Maisiedaisie,
Thanks for reaching back.
We sincerely apologized for the inconvenience and we're sorry for the delay in the solution. We are working on ways to better improve this process.
In regards to your Roku Streambar issue, I've followed up on your concerns with our Support team. If you don't hear from them within the next 1-2 business days, please feel free to reach out again and I'll make sure you are taken care of.
We appreciate you again posting in Roku Community.
Best regards,
Mary
Ran across this post while replying to a similar problem.
"I have a Roku soundbar. over the last couple of weeks, I have brief (a second or two) sound interruptions or cut-outs. The frequency then slowly increases. I am using an optical cable from the TV to the Roku Soundbar. Since I also have the problem with regular TV (which is directly connected to the Soundbar (via optical cable), the problem is either in the Roke-Soundbar interface or the soundbar.
Out of desperation, I bring up the Roke setting screen and do a Roku restart. Problem gone; but only for a day or so. Then another re-boot. I may just dump the combined Roku-Soundbar, And install a separate soundbar (non Roku) and a separate Roku.
Multifunction gear is an idea looking for problem. "
Any thoughts?
My problem was very similar. I tried what you did, even tried another tv and it still happened.
I’ve disconnected it and am probably going to buy something else.
After my last post I received an email from Roku that someone would contact me within two business days to help.
It’s been five.
john
