Forum Discussion

RaymackBob43's avatar
RaymackBob43
Channel Surfer
3 months ago
Solved

Streambar is not playing the stereo channels correctly

The issue I’m having is that it seems that the streambar sound doesn’t play the stereo channels correctly. Example: say I’m watching a music show like The Voice, the sound is fine when the judges speak, but when it goes to the performer sings the volume is very low. When it goes back to the judges the volume is back to normal. I am connected with the hdmi cable to a onn roku tv. This happens whether it’s using cable or through a WiFi  app. I’m puzzled. This also happens with sports broadcasts as well. 

audio features
Streambar
  • RokuRhea-V's avatar
    RokuRhea-V
    3 months ago

    Hey RaymackBob43,

    Thanks for the additional information. Just double-checking have you tried to enable the volume leveling? If not you can try these steps:

    1. Press Star  on your Roku remote
    2. Select Sound settings
    3. Select Customize Sound mode
    4. Select Volume mode and choose Levelling

    Please refer to the steps provided here. Let us know how it goes afterward.

    Thanks,
    Roku Community Team

11 Replies

  • RokuRhea-V's avatar
    RokuRhea-V
    Community Moderator
    3 months ago

    Hey RaymackBob43,

    Thanks for reporting this sound issue. To help us investigate, please provide us with the following info:

    1. What steps have you taken so far to resolve the issue?
    2. When did you first encounter the issue?
    3. Roku device model, serial number, and device ID. (this can all be found in Settings > System > About)
    4. Tracker ID and OS version and build (press the Home button 5 times, followed by the Back button 5 times)

    I'll wait for your response

    Roku Community Team

    • RaymackBob43's avatar
      RaymackBob43
      Channel Surfer
      3 months ago

      I don’t recall when I first started noticing this problem, but it’s been at least a few months. I’ve tried using the different audio modes. It’s best on standard, but still not good. It’s almost like when you switch from L to R channel on a stereo except that one side is normal and the other is very low volume. It happens with programs with music, including sports such as a game that has a halftime show and the music starts playing and it is barely audible but the announcers are fine.

      Model: 9102CA - Roku Streambar

      Serial number: YLO0E0870792 (2C119E870792)

      Software version: 14.1.4 • build 7709-95

      GC version: 13.7.9

      • RokuRhea-V's avatar
        RokuRhea-V
        Community Moderator
        3 months ago

        Hey RaymackBob43,

        Thanks for the additional information. Just double-checking have you tried to enable the volume leveling? If not you can try these steps:

        1. Press Star  on your Roku remote
        2. Select Sound settings
        3. Select Customize Sound mode
        4. Select Volume mode and choose Levelling

        Please refer to the steps provided here. Let us know how it goes afterward.

        Thanks,
        Roku Community Team