Forum Discussion

rbrueser's avatar
rbrueser
Reel Rookie
8 months ago
Solved

Streambar has extreme Jitter

After the Oct 11 - 2024 software update, the Spectrum app has extreme frame loss and audio that is not synced on my Streambar. I have 2 other Roku express boxes and neither of them have that problem, video and audio is perfectly clear. Is the Spectrum TV app causing this in conjunction with the Roku Streambar, or is this a Streambar problem. Again just started happening after the 10-11-2024 software update.

  • rbrueser's avatar
    rbrueser
    8 months ago

    I reset all of my network components, cable internet modem (Spectrum), router, Roku stream bar, and TV, problem is on all channels in the Spectrum app, massive frame loss, audio is clear but not synced.

    I disconnected the Stream bar and installed a Roku express I have on the same Sony TV, it does not have any problems, all Spectrum channels have clear video and audio.

    Stream bar was purchased:

    Device type: Roku Stream bar

    Serial number: YL00CC535862

    Added: Mar 7, 2024

    Again, started happening after the last software update.

  • rbrueser's avatar
    rbrueser
    8 months ago

    Just got off the phone with customer support, talked me through a factory reset.

    That fixed my problem

    Thanks

3 Replies

  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    8 months ago

    Hi rbrueser,

    Thanks for raising this concern directly to us, and welcome to the Roku Community!

    We want to gather more details and further investigate this issue you had with the Spectrum TV channel on your Roku streambar. Can you please provide the following information below?

    • Is the issue happening on all contents/channels, or is this isolated to 1 content/channel? (Specify)
    • What troubleshooting steps have you taken so far?

    With detailed information, we will be able to assist you further.

    Thanks,
    John

    • rbrueser's avatar
      rbrueser
      Reel Rookie
      8 months ago

      I reset all of my network components, cable internet modem (Spectrum), router, Roku stream bar, and TV, problem is on all channels in the Spectrum app, massive frame loss, audio is clear but not synced.

      I disconnected the Stream bar and installed a Roku express I have on the same Sony TV, it does not have any problems, all Spectrum channels have clear video and audio.

      Stream bar was purchased:

      Device type: Roku Stream bar

      Serial number: YL00CC535862

      Added: Mar 7, 2024

      Again, started happening after the last software update.

      • rbrueser's avatar
        rbrueser
        Reel Rookie
        8 months ago

        Just got off the phone with customer support, talked me through a factory reset.

        That fixed my problem

        Thanks