Forum Discussion

barrettg53's avatar
barrettg53
Channel Surfer
3 years ago

Streambar Audio Problems - need assistance

I am experiencing much of the same issues posted concerning the stream bar. After swapping locations with my two stream bars I'm convinced it's not a tv issue. Sporatically both RSBs exhibit distorti...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

barrettg53

Thanks for the post and providing us with your device information.

I have passed along your information to our Support team. They will follow up and assist you.

Thanks,
Danny

  • barrettg53's avatar
    barrettg53
    Channel Surfer
    3 years ago

    Never heard a word back about this issue.

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      3 years ago

      Hi barrettg53,

      Please accept our sincere apologies for the trouble this has caused as well as the delay in the provision of a solution.

      We would like to notify you that we have forwarded the information that was supplied to our Support team along with this case that has been marked. They will communicate with you from there.

      If there is anything more that we can look into further, please do not hesitate to get in touch with us or the Community and let them know about it. Thanks!

      Warm regards,

      Rey

      • otherworld's avatar
        otherworld
        Newbie
        2 years ago

        I think you folks should know where I landed. Similar problems with the 9102R Streambar. For years the problem has come and gone. Around November it started up again. Today I tried a factory reset, and now the dialog audio is almost non-existent, but what little I can hear has a distinct echo. I tried contacting support and was told this:

        "We appreciate your patience. Based on our check, it appears that there is already a physical fault with this equipment. And we can decide between two options: either we escalate this problem or we get a new device."

        Escalation means I gave them the serial number, software version and build, and an issue ID. I was also essentially told that the issue can't be fixed and I should get a new soundbar. As things stand right now, I don't think I ever want another Roku device. There's multiple threads here of people having issues. Frequently someone who sounds helpful reaches out and talks about emailing the complainants privately, but most of the time we just hear that no one ever gets back to them with a solution. Super disappointing. The interface for Roku systems is excellent, but at least with the soundbar, seems like the product is quite lacking. I think my greatest frustration is that this seems like a software issue, due to the way it comes and goes (though the buzzing has been around for a long time now). But I don't see a way to rollback. Good luck folks.