I am experiencing much of the same issues posted concerning the stream bar. After swapping locations with my two stream bars I'm convinced it's not a tv issue. Sporatically both RSBs exhibit distortion and audio volume level issues.
1) SN: YL001T547943, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95
2) SN: YL00H1281921, MODEL: 9102R, Software Version : 11.5.0 Build: 4235-95
Thanks for the post and providing us with your device information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
Never heard a word back about this issue.
Hi barrettg53,
Please accept our sincere apologies for the trouble this has caused as well as the delay in the provision of a solution.
We would like to notify you that we have forwarded the information that was supplied to our Support team along with this case that has been marked. They will communicate with you from there.
If there is anything more that we can look into further, please do not hesitate to get in touch with us or the Community and let them know about it. Thanks!
Warm regards,
Rey
Thanks for the post.
Can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.
Thanks,
Danny
I am experiencing the similar audio problems with my ROKU streambar. "Crackling" is the best description. Been experiencing it for months now and can't resolve permanently with removal of youtube app or restarts. Model is 9102R and serial is YL00CW141314. Software version 11.5.0.
Would you be able to help me?
Hi theluke,
We appreciate you reaching out to the Roku community!
We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.
If you need any additional help and we’ll follow up to continue assisting you.
Best regards,
Mary
Hey danny, thanks for getting back to me…my serial number is yl0019763171. Model # 9102R, software ver. 11.5.0.4235. I also have a samsung smart tv au8000 and im using arc… thanks
Hi Eroc,
Thanks for following up.
A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.
We appreciate your patience in the meantime.
Best regards,
Mary
Hi, I've been having the same audio problems discussed in this post since just a few months after purchasing. They've recently gotten much worse to the point that the device isn't usable. Can you help me?
Hi Jhbaker919,
Welcome to the Roku Community!
We want to take a closer look to see if there's anything else we can suggest to help. Can you please provide us with more specific information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue? In addition, can you please provide the serial number/device ID on your Roku device?
Once we have this information, I'll be able to assist you further from there.
Best regards,
Mary
Hi RokuDanny-R
I too am having this problem where after a while the audio starts to degrade, the Streambar becomes unresponsive and after several minutes, it reboots - then everything is fine again for another week or so.
Serial Number YL00E6736823
Thanks
Thanks for reaching out and providing me with your information.
I have passed along your information to our Support team. They will follow up and assist you.
Thanks,
Danny
My streambar has been cutting in and out for over a year and a half. I’ve changed all the cables, done all of the troubleshooting I can think of. How do I fix this?
Hi CGCmenagerie,
Welcome to the Roku Community!
We understand that you are having an audio issue with Roku Streambar.
For us to isolate your audio issue, it would be very helpful if you could answer the following questions:
Moreover, if the issue only happens on one channel, removing the channel and then adding it back in may help.
You can visit this Support article for detailed instructions on how to do it: How to resolve a channel playback issue | Official Roku Support
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
I am having the same problem. My sound is really fuzzy and it almost sounds like the speaker is blown. I know this can't be the case I just bought it.
Hi pinojenn,
Welcome to the Roku Community!
Thanks for reaching us regarding your Roku Streambar issue.
We'd like to gather more information about the issue you're running into, can you please provide us with more detailed information about the issue you are experiencing? Can you please check the information that I just previously posted? In addition, please provide us with the serial number of your Roku device.
With more information, we will be able to assist you further.
Best regards,
Mary
