Forum Discussion

cigarbeard's avatar
cigarbeard
Channel Surfer
5 years ago

Streambar audio is failing after a few months

So to begin i was in love with this product . it turned a projector into an in home movie theater .   that being said , the bass started sounding like i had a blown speaker , now the main audio is ...
RokuMary-F's avatar
RokuMary-F
Community Moderator
4 years ago

Hi @ConstanzaCele,

Thanks for posting in the Roku Community!

We're sorry to hear that you're having this experience. Not to worry, I have passed along your information to our Support team. They will follow up and assist you.

Please let us know if there's anything else we can help you with.
 

Best regards,
Mary

Melvo's avatar
Melvo
Reel Rookie
4 years ago

sn: YL008K151477

The right side of the device sounds like the speaker is blown. It happens when there are low, bass sounds which is often.

I purchased it less than a uear ago (March 2021) so it should still be under warranty yes? 

I love this device as it has completely upgraded my entertainment experience in my small room. That said, I have taken very good care of it and have not needed to turn up the volume to the maximum. Please help with this issue. Thank you. 

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    4 years ago

    Melvo

    Thanks for the post and providing us with your information.

    I have passed along your information to our Support team. They will follow up and assist you.

     

    Thanks,
    Danny