Forum Discussion

cigarbeard's avatar
cigarbeard
Channel Surfer
5 years ago

Streambar audio is failing after a few months

So to begin i was in love with this product . it turned a projector into an in home movie theater .   that being said , the bass started sounding like i had a blown speaker , now the main audio is ...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

cigarbeard

Thanks for providing me with your information.

I have passed along your information to our Support team. They will follow up and assist you.

 

Thanks,
Danny

  • cigarbeard's avatar
    cigarbeard
    Channel Surfer
    5 years ago

    my wife likes to say if your gong to be willing to complain you have to be as willing to give praise . as previously posted @RokuDanny-R  did forward my problem to support .

     

    And at first the email was muffled sound here are some solutions . well this wasn't the whole problem . and it wasn't nearly descriptive enough , i was worried . but after a few emails back and forth , i was told they are sending me a replacement . and have asked i return the malfunctioning unit .

    that was it it was that simple . this product was out of warranty and i truly ,TRULY loved it . and when it began failing it really did break my heart . 

    Roku you have just gotten a customer for life . this really uplifted my belief in companies taking an interest in customer service . 

     

    thank you @RokuDanny-R and the roku team , this really lifted my spirits in a not great time for us all

     

    CB

  • Anonymous's avatar
    Anonymous
    4 years ago

    Hi  RokuDanny-R 

    I have the same issue. Buzzing and crackling. I've only had the sound bar since May, with only 13 days of uptime. Not even a year old and experiencing disappointing audio issues.  Please assist.

    Model: 9102R

    Serial Number: YL00G7395360

    Looking forward to your reply.

    Thanks,

    • RokuMary-F's avatar
      RokuMary-F
      Community Moderator
      4 years ago

      Hi there Anonymous,

      Thanks for reaching out and providing me with your information regarding your Roku Sreambar with buzzing and crackling sound issues.
      I have passed along your information to our Support team. They will follow up and assist you.

      We appreciate your patience for the time being!

      Best regards,
      Mary

  • chartmaster33's avatar
    chartmaster33
    Newbie
    4 years ago

    I have had the same thing happen to me I think the sub speaker is bad on the sound Bars  

    I NEED TO GET SOME HELP IF A PART IS TO BE HAD 

    Thanks a Scott L Dickenson