Forum Discussion

Ckcarr's avatar
Ckcarr
Reel Rookie
2 years ago
Solved

Streambar 9102R - Static sound

My 9102R Streambar just developed the dreaded static issue. This is the 2nd one I have owned and both have experienced the same issue. The first one I purchased had the static (sounds like blown spea...
  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for getting back to us, ImJustJohn.

    We sincerely apologize for any trouble and inconvenience this may have caused.

    We have sent you a PM for further clarification and assistance regarding this matter. Kindly check your inbox!

    Thanks,
    Carly

RokuCarly's avatar
RokuCarly
Community Moderator
2 years ago

Thank you for getting back to us, ImJustJohn.

We sincerely apologize for any trouble and inconvenience this may have caused.

We have sent you a PM for further clarification and assistance regarding this matter. Kindly check your inbox!

Thanks,
Carly

SAF76's avatar
SAF76
Newbie
2 years ago

I am having the same issue with my streambar. It started a couple of weeks ago and I've tried everything related to restarting, sound settings, testing internet connections and HDMI corda, and then I found this forum.  Looks like it is a known issue, can someone assist me with my options? 

SN YL00EE991939

Software version 12.5.0 build 4178-95

  • RokuJechealR's avatar
    RokuJechealR
    Retired Moderator
    2 years ago

    Hi SAF76,

    A warm greeting from the Roku Community!

    We're sorry for the experience that it has caused you. Please be aware that we have passed along your concerns to the appropriate Roku team to investigate further. Once more information is available, we will be sure to update this Community thread.

    We appreciate your patience and understanding in the meantime.

    All the best,

    Chel

  • LauraEdit1's avatar
    LauraEdit1
    Newbie
    8 months ago

    I bought my Roku in April of 2024. I don’t watch TV toooo much, but this past week the static started. Also my remote doesn’t work anymore either (two TVs…one with streambar and one with Roku built in) 

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator
    8 months ago

    Welcome, LauraEdit1.

    Thanks for informing us about your Roku Streambar's Audio issue. We want to make sure we address this issue and look into it more thoroughly.

    We kindly ask for additional information to improve our visibility and start our investigation so that we can fully understand the situation and provide the best assistance.

    • Is this happening on all channels or only on a specific channel? 
    • Have you received any recent updates? If so, can you please provide the latest software version of your Roku? (It can be found in Settings > System > About).
    • What troubleshooting steps have you taken so far? 

    Looking forward to reviewing the provided details and offering a resolution. 

    Many thanks,
    Emman