Forum Discussion

Ckcarr's avatar
Ckcarr
Reel Rookie
2 years ago
Solved

Streambar 9102R - Static sound

My 9102R Streambar just developed the dreaded static issue. This is the 2nd one I have owned and both have experienced the same issue. The first one I purchased had the static (sounds like blown speaker) issue out of the box. Roku replaced it and now the replacement has started doing it out of the blue. I have tried power-cycling as well as other sources and HDMI cables. Streambar software is up to date. I have researched this issue and it is ALL OVER the Roku community forums. Is there going to be a recall or any recourse for this issue?  

 

Serial Number: YL0001196108

  • RokuCarly's avatar
    RokuCarly
    2 years ago

    Thank you for getting back to us, ImJustJohn.

    We sincerely apologize for any trouble and inconvenience this may have caused.

    We have sent you a PM for further clarification and assistance regarding this matter. Kindly check your inbox!

    Thanks,
    Carly

  • ImJustJohn's avatar
    ImJustJohn
    Channel Surfer
    2 years ago

    i have the same problem my streambar sounded like heaven until the dreaded static sound entered the picture now i am thinking about dropping roku all together and returning my new roku tv because of this.

    • RokuArjiemar's avatar
      RokuArjiemar
      Retired Moderator
      2 years ago

      Hello! ImJustJohn,

      A friendly welcome from the Roku Community!

      Thank you so much for reaching out to us about your Roku Streambar. We're pleased to assist. 

      We wanted to let you know that we have passed along your information to our support team. They will reach out to assist you further.

      If you have any further questions or concerns, please let us know.

      Thanks,

      Arjiemar

      • ImJustJohn's avatar
        ImJustJohn
        Channel Surfer
        2 years ago

        never had anyone reach out i feel you just said that to shut me up.

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Ckcarr,

    Thanks for flagging us about this. We'd like to know more about this. How long and when did you start seeing this issue occur?

    And if possible, could you share with us a video of the issue you're seeing so that we can take a closer look at it?

    Tell us more about this.

    Thanks,

    Rey

    • Ckcarr's avatar
      Ckcarr
      Reel Rookie
      2 years ago

      I purchased the Roku 9102R Streambar back in January of 2021.  Shortly after that I noticed the static and was able to return it for a new one.  The new one worked flawlessly until this past weekend.  It began the same static sound as the first one.  I then began researching the issue and it led me here to the Roku community forums where I see this issue is very common.  

       

      Here is a link to a video.  Let me know if you need another one.

      Roku Static 

       

      Thanks

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Thanks for keeping us posted Ckcarr, and providing the link to the video referring to the issue.

        Can we please have your Roku Streambar information, such as Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).

        Also, could you please confirm if the static noise coming out from your Roku stream bar happens particularly with a specific channel or throughout the Roku platform?

        We look forward to hearing back from you.

        All the best,
        Kash

  • Cherokee0427's avatar
    Cherokee0427
    Newbie
    4 months ago

    I purchased the Roku sound bar and all the speakers and mine is making that static noise also. We will be watching something and all of a sudden the words are static. I stop it and it’s through out every app on the Roku sound bar. I have to restart the whole Roku sound bar and then it works good for a day or two and then static again. It’s **bleep** because all the money we put into buying all the speakers and stands for speakers and can’t even watch a whole movie without restarting the bar. 

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      4 months ago

      Hey, Cherokee0427.

      Thanks for chiming in!

      We're sorry you're experiencing this static noise on your Roku Streambar and we'd like to take a closer look.

      Could you tell us about?

      • When did you start noticing this issue?
      • What other troubleshooting you have done aside from rebooting the devices?
      • Have there been any updates before this happened? If so, can you please provide the latest software version of your Roku? (It can be found in Settings > System > About).
      • If possible, providing a video of it can be super helpful.

      We're looking forward to your prompt response!

      Best,
      The Roku Community Team