Forum Discussion

NoticeablyRad's avatar
NoticeablyRad
Newbie
2 years ago
Solved

Spotify volume buggy when bluetooth controlled on my phone and played on my tv

Whenever I connect my phone Spotify to play on my tv Spotify, I am unable to control the volumes separately. I try to use the Roku remote or Roku app to change my tv's volume but it automatically goe...
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for the update, damien22!

    We understand that you may be experiencing an issue with Spotify's volume. We appreciate your efforts to resolve the issue. In such cases, we recommend contacting the Spotify support team for further assistance. It's important to note that the content on the Roku platform is managed independently by the channel providers.

    We would recommend trying to see if that resolves your issue. Please keep us posted.

    Thanks,
    Jharra

RokuJohnB's avatar
RokuJohnB
Community Moderator
2 years ago

Hi NoticeablyRad,

A warm welcome here in the Roku Community!

We understand you're having a problem with the Spotify app. We're happy to assist you. Please try these troubleshooting steps below:

  • Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
  • Restart your Roku device: Press home on your Roku remote, select settings, select system, power and system restart.
  • Re-install the channel: Scroll down to search, put the name of the channel or app, highlight the channel, and select add channel.

If the problem still persists, please keep us posted.

All the best,

John