Forum Discussion

Flash0214's avatar
Flash0214
Binge Watcher
6 months ago

Speakers disconnect after 5/10 mins

I had an ongoing issue myself with my wireless subwoofer. It would connect then disconnect in 5-10 mins. Checking my router I saw errors. This was coming from the iRobot Roomba vacuum dock/charger we have something with the WiFi on it caused devices to disconnect. I unplugged the roomba and all speakers stay connected. It was 10 fr from the wireless subwoofer. My advise is to ensure there is nothing else nearby using WiFi. I am not sure if this was a signal/channel issue or not but it works now. Funny to I have the soundbar, 4 speakers and a sub. Love the package and so far it’s been great.

Audio Support
speakers

5 Replies

  • RokuHaz-M's avatar
    RokuHaz-M
    Community Moderator
    5 months ago

    Hi Flash0214,

    We're glad to hear that your Roku Wireless Subwoofer is working again after you identified the root cause of the problem — possible signal interference from your iRobot Roomba Vacuum Cleaner.

    Let us know if you encounter any other issues; we're here to help!

    Thanks,
    The Roku Community Team

    • Flash0214's avatar
      Flash0214
      Binge Watcher
      4 months ago

      This still disconnecting took it to another room and connected to my other system. Same thing disconnects and will not reconnect after a short amount of time. 

      • RokuHaz-M's avatar
        RokuHaz-M
        Community Moderator
        4 months ago

        Thanks for the update! Flash0214

        It seems there is an issue with the Roku speakers disconnecting after just a couple of minutes. I would love to help you with this, but I need more information so we can figure it out together. Could you please provide me with the following details?

        • Besides just switching it from one TV to another, have you tried any other ways to fix the problem?
        • Have you seen any error messages before it disconnects?
        • What about your other devices? Are they acting up like your speakers?

        In the meantime, can you try this: Go to Home > Settings > System > Software Update > Check now. Once updated, do a quick System Restart to reboot the device. Here's a link for more detailed instructions.

        Let me know how it went!

        The Roku Community Team