Forum Discussion

HBIC's avatar
HBIC
Binge Watcher
2 years ago

Soundbar- Pops/Goes silent

This is the 2nd soundbar doing the same thing. The first one I was able to exchange but now this one is out of warranty by 3 months and is doing the same thing. Are these defective?? 
audio support
HBIC's avatar
HBIC
Binge Watcher
2 years ago

it just popped and volume dropped. Only way to get volume back up is to rewind it. I have a Video to show but it won’t let me post it here 

RokuEuniceL's avatar
RokuEuniceL
Retired Moderator
2 years ago

Hi HBIC,

We appreciate your update here in the Roku Community!

We'd like to assist you with the distorted image that you are seeing on your Roku device. Please try power cycling your Roku device (unplugging and replugging from the power outlet) and restarting your system to see if it fixes the issue.

If the issue persists, please let us know.

Kind regards,

Eunice

  • RokuEuniceL's avatar
    RokuEuniceL
    Retired Moderator
    2 years ago

    Hi HBIC,

    Thanks for your reply!

    We regret to hear to hear about the issue that you are currently experiencing. Please be advised that we have read the whole thread. Restarting the system is only one of our troubleshooting steps to see if it fixes the issue with your distorted display on the screen. Have you tried factory resetting your Roku device to see if it fixes the display?

    Regarding the escalation of the popping noise, we have already forwarded this to the appropriate Roku team and are still waiting for feedback.

    Kind regards,

    Eunice

  • HBIC's avatar
    HBIC
    Binge Watcher
    2 years ago

    Hi Eunice….this thread is already past that point. Please read the entire thread. I’m on my 2nd box and this is about the SOUND. Not the picture. That photo was included to show you that I NEED A NEW SOUNDBAR. 

  • HBIC's avatar
    HBIC
    Binge Watcher
    2 years ago

    Thank you for that Eunice 😊 yes I restart it more often than I should have to. It still does it. 

  • RokuJanadeeK's avatar
    RokuJanadeeK
    Retired Moderator
    2 years ago

    Hi HBIC,

    Thanks for keeping us in the loop.

    Just to confirm, are you having issues with your other Roku device? If so, would you mind providing us with the device ID? (Settings > System > About).

    Please keep us updated.

    Regards,
    Janadee

  • HBIC's avatar
    HBIC
    Binge Watcher
    2 years ago

    There are no other devices. This is my 2nd soundbar having the same problems the first one did. Please read the entire thread for the convo about that as well. 

  • HBIC's avatar
    HBIC
    Binge Watcher
    6 months ago

    Hi I don’t recall getting any updates on this. I just came to the forum to see if anyone else ever came across this exact issue because MY 3RD SOUNDBAR is having audio issues again. What can Roku do at this point?

  • RokuRiamie-D's avatar
    RokuRiamie-D
    Community Moderator
    6 months ago

    Hi, HBIC​.

    Thanks for letting us know about your Roku Soundbar issue. We would like to take a closer look at it.

    We'd like to know the following:

    • Can you provide details about the audio issue? Is there no audio, or is it distorted?
    • Where did the audio issue occur? Is it during streaming on a specific app, or did this happen across all settings?
    • Troubleshooting steps that you have taken trying to fix the issue.


    Keep us posted.

    Roku Community Team