This is the 2nd soundbar doing the same thing. The first one I was able to exchange but now this one is out of warranty by 3 months and is doing the same thing. Are these defective??

Hi HBIC, Thanks for your reply! We regret to hear to hear about the issue that you are currently experiencing. Please be advised that we have read the whole thread. Restarting the system is only one of our troubleshooting steps to see if it fixes the issue with your distorted display on the screen. Have you tried factory resetting your Roku device to see if it fixes the display? Regarding the escalation of the popping noise, we have already forwarded this to the appropriate Roku team and are still waiting for feedback. Kind regards, Eunice

Hi HBIC, Thanks for reaching out to us here in the Roku Community! We would require further information regarding the audio problem you are experiencing. Could you provide us with more context about this situation? Have you attempted any troubleshooting? If so, what failed? What are the steps to reproduce this case? Please tell us more about this so that we can further assist you. Thanks,Rey

It does it anytime. Cant recreate it on the spot. It sounds like half of the sound isn't even working.

Thanks for the update, HBIC. At the time the issue occurs, what specific troubleshooting methods have you tried? Please let us know so we can provide you with an accurate resolution. In the meantime, have you plugged it into a different TV or HDMI port to see if the same issue persists? We'll be anticipating your response! Best regards,Carly

Hi Carly, yes I have changed out the HDMI cord with each Roku sound barI’ve had. When it loses sound, I switch to my other Sony sound bar. It’s like the Roku works and shows the picture etc but the sound goes in and out whenever it feels like.

Soundbar- Pops/Goes silent

17 Replies

RokuERey
Retired Moderator
2 years ago
Hi HBIC,

Thanks for reaching out to us here in the Roku Community!

We would require further information regarding the audio problem you are experiencing. Could you provide us with more context about this situation? Have you attempted any troubleshooting? If so, what failed?

What are the steps to reproduce this case?

Please tell us more about this so that we can further assist you.

Thanks,
Rey
- HBIC
  Binge Watcher
  2 years ago
  It does it anytime. Cant recreate it on the spot. It sounds like half of the sound isn't even working.
  - RokuCarly
    Community Moderator
    2 years ago
    Thanks for the update, HBIC.
    
    At the time the issue occurs, what specific troubleshooting methods have you tried? Please let us know so we can provide you with an accurate resolution.
    
    In the meantime, have you plugged it into a different TV or HDMI port to see if the same issue persists?
    
    We'll be anticipating your response!
    
    Best regards,
    Carly

Forum Discussion

Soundbar- Pops/Goes silent

17 Replies

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