Forum Discussion

Jrkrueger's avatar
Jrkrueger
Newbie
2 years ago
Solved

Sound bar keeps playing after TV is off

I just installed my new Roku sound bar and it works fine except when I shut the TV off with the remote, the sound bar keeps playing. I have to mute it so that the sound can’t be heard but I assume it’s still on. Is this normal.

  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, MarkC52

    Thanks for keeping us posted.

    Kindly follow the steps below to set-up your Roku remote for TV control.

    1. Press Home  on your Roku voice remote
    2. Scroll and select Settings
    3. Select Remotes & devices
    4. Select Remote
    5. Choose your voice remote from the list and select Set up remote for TV control
    6. Follow the on-screen prompts to complete the process

    Keep us posted on what you find out.

    All the best,
    Kash

  • RokuArjiemar's avatar
    RokuArjiemar
    2 years ago

    Hello! NinComPoop,

    We're thrilled to have you join us here in the Roku Community!

    Thank you for reaching out to us about your Roku sound bar. We're pleased to assist.

    When Fast TV Start is enabled, your Roku TV system always maintains the connection with its built-in speakers or a Roku wireless audio device, even when the TV is on standby. This allows you to use the built-in speakers, a pair of Roku wireless speakers, or a Roku TV Wireless Soundbar at any time, regardless if the screen is off or on.

    Please attempt to disable the Fast TV start feature.

    1. Press Home  on your TV remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power
    5. Select Fast TV Start
    6. Highlight Enable 'Fast TV Start' and uncheck the box to turn it off

    Please keep us updated on any developments and we'll gladly continue helping you. We eagerly await your response.

    Thanks,
    Arjiemar

13 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    A warm welcome here in the Roku Community, Jrkrueger!

    We appreciate you reaching out for support. No worries! We'd be more than happy to assist you with this.

    Before proceeding, what specific model is your soundbar? Is this paired to your TV? If so, what specific Roku streaming player is connected to your TV?

    We'll be looking forward to your response as we are more than eager to find you the best resolution possible.

    Best regards,
    Carly

    • MarkC52's avatar
      MarkC52
      Reel Rookie
      2 years ago

      I just purchased a new Samsung TV to replace my older, smaller Samsung TV and now that I have hooked up my existing Roku Soundbar, when I turn the TV off, my Roku continues to play what I was watching. With my older TV, when I would press the power button it would automatically go back to the Home Screen. This was not an issue before. 

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, MarkC52

        Greetings and welcome to the Roku Community.

        We see that you're having an issue regarding the setup with your Roku device remote configuration. May we know what kind of remote have you used to turn off your TV? Have you used the TV's remote or the Roku remote?

        Keep us posted.

        All the best,
        Kash