Forum Discussion

Kimme123's avatar
Kimme123
Newbie
3 years ago

smart sound bar is cracking volume go's up and down any one having this issue?

 

8 Replies

Replies have been turned off for this discussion
  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi Kimme123,

    Thanks for posting in the Roku Community!

    A member of our Support team will reach out to you via email to assist you. Please let the Support team know if you have any other questions so they can assist you further and provide a resolution to this issue.

    We appreciate your patience for the time being.


    Best regards,
    Mary

  • kentf's avatar
    kentf
    Channel Surfer
    3 years ago

    I have a problem with a streambar and a Roku Ultra with the sound dropping. This started a couple months ago I think. Usually the sound drops but occasionally the Streambar sound will go up and distort. On both Rokus, I just have to exit the channel and reselect the channel and it will be ok. I don't know if the Ultra does this but it isn't used as much, but the Streambar has done it 3 times today.

    • MissieReed's avatar
      MissieReed
      Reel Rookie
      3 years ago

      I have the same problem with my Roku Streambar. I'll be watching TV and all of sudden the volume goes way up and distorts or goes down so low, you can't hear it. It does this on it's own. It's frustrating! I'm in the process of trying to find my receipt so I can return it because it appears there is no fix

      • RokuMary-F's avatar
        RokuMary-F
        Community Moderator
        3 years ago

        Hi kentf MissieReed,

        Thanks for posting in the Roku Community!

        If this issue is not resolved, please let us know along with any additional information you may have that would be helpful for our team looks into this problem. Kindly include the serial number of your Roku device so we can assist further.

        Please keep us posted.


        Best regards,
        Mary

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    Hi Community users,

    Thanks for the post.

    For us to better understand the issue you are experiencing, can you please specify the issue you are experiencing? What are the steps to reproduce the issue you are seeing? What troubleshooting steps have you already taken to try to resolve the issue?
    With more detailed information, we will be able to assist you further.


    Thanks,
    Danny