Forum Discussion

Reel Rookie

3 years ago

Roku wireless subwoofer popping noise

I have tried the resolutions offered for my roku subwoofer and none have worked. I’m still getting the popping noise. What can I do now is it covered under warranty? serail R5415Y947140

Retired Moderator

3 years ago

Thanks for the update, Ujsmithj!

Does this popping sound come up whenever you open the device or during streaming? Could you also route us to the issue by providing us a recording of it?

Please keep us posted.

Thanks,

Rey

Reel Rookie

3 years ago

The popping noise happens at random times, so it is hard to record.

RokuERey
Retired Moderator
3 years ago
Ujsmithj,

Thanks for your prompt response. We'll communicate this to the appropriate Roku team for further investigation. We'll get back to you once receive any updates from them.

Thanks,

Rey
- Dfresh567
  Roku Guru
  3 years ago
  RokuArjiemar RokuArjiemar
  my 2 surround sound speakers are making that same popping sound and it’s at random times as well. It started happening around 3 days ago. I’m responding to this thread because it sounds almost identical to what the wireless subwoofer popping noise the user was describing
  - RokuERey
    Retired Moderator
    3 years ago
    Hi Dfresh567,
    
    Welcome, and thanks for making your first post here in the Roku Community.
    
    We see that you're seeing the same issue going on. Could you tell us how long you have been using this device? Does the issue occur during streaming or even if the device is turned on? Is this happening every time, or is this a sporadic behavior?
    
    Tell us more about this so that we can further zoom in on it.
    
    Thanks,
    
    Rey