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Neodroid's avatar
Neodroid
Channel Surfer
4 years ago

Roku wireless subwoofer not working

I got my Roku subwoofer, I paired with my streambar and everything was good until the test was completed, after there are no sounds from the subwoofer, I checked everything, factory reset plug and unplug and nothing works, any advice? 

I was excited to setup my subwoofer and now I'm getting frustrated with this.

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  • I have the Roku wireless speakers and subwoofer. Love it. As long as you set it up and under audio it is there your all set. Now it’s a matter of personal preference. The default is - on the bass and treble. So start watching something. Press the * button on your remote. Select sound settings and go to town. My bass is at 4 and treble at 6. There are tons of audio settings you aren’t using. Crank it up and enjoy. Once my speakers in subwoofer were all connected and it plays the video I didn’t hear much thumping from the subwoofer. Once I turn the bass up all problems were solved. Now my house shakes off the foundation

    https://support.roku.com/article/360011704154

    • Neodroid's avatar
      Neodroid
      Channel Surfer

      I've tried but still no sound from the subwoofer, I guess is a firmware/software issue because when I paired I hear the test sound 

      • Streamer317's avatar
        Streamer317
        Roku Guru

        Find that hard to believe. So you paired the subwoofer? It shows up as a paired device? Did you turn the bass all the way up? Change the sound settings? Did you update the subwoofer? If it’s paired it’s working. Understand only lows come through it. It’s a sub not a speaker. If it paired and you heard a thump it’s working. Play a movie with lots of bass. You will only hear low tones on movies or shows that have it