Roku Wireless Speakers won't pair on Roku TV
I've tried all of the troubleshooting tips found here. My wireless speakers won't pair, only one will play the pairing message, but both are connected to power and are working. I've tried on three di...
Forum Discussion
Thank you for posting in the Roku Community!
We appreciate you contacting us about your Roku Wireless Speaker, we are sorry to hear that you are experiencing issues with the setup process. We're pleased to assist.
We are providing some steps to try below, but can you let us know where the pairing failure occurs?
- speakers not detected
- speakers detected but are not pairing
- speakers paired but SW update update fails
We recommend going through the following steps.
Get the latest software for your Roku TV
1. On the Roku TV home screen, go to 'Settings'
2. Select 'System'
3. Select 'System update'
4. If a software update is available, allow it to download and restart the TV.
Pair the speakers again after the software update has been completed
1. Unplug the power cord from each speaker
2. Reconnect the power cord to each speaker then follow the voice guide
If no software update was available and it indicates you are up to date, you may need to restart the TV by unplugging and reconnecting the TV's power cable and letting the Roku TV restart. Then unplug/reconnect the power cables from each speaker and follow the voice guide.
For detailed information, please refer to this link: How to resolve issues pairing your Roku wireless speakers.
Please keep us posted on what you find out and we will be happy to continue assisting you further.
Thanks,
Arjiemar
The speakers are not detected when pairing on any TV. I've completed factory resets on 2 tvs and that didn't help.
Thanks for the update,
If you're having trouble connecting the wireless speakers, don’t hesitate to contact Roku Support for helpful assistance. They can guide you through the pairing process.
Let us know if you have any other questions. We're always happy to help.
Thanks,
ArjiemarYup, still won't pair. What's the next step. It sounds like there's an issue with a software update, rendering my equipment useless. Can I get help with the software update?
