Forum Discussion

andimac58's avatar
andimac58
Reel Rookie
3 years ago

Roku Wireless Speaker Power Cord

I contacted support they told me to buy new speakers. I’m furious 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    3 years ago

    Hello andimac58

    We do apologize for the inconvenience this issue has caused you.

    It looks like you were in recent contact with our Support team. We would recommend continuing to work with them to resolve the issue you are experiencing as they would best be able to assist you moving forward.

    Thank you for your understanding.


    All the best,
    Kariza

    • andimac58's avatar
      andimac58
      Reel Rookie
      3 years ago

      And bonus I was promised some communication today. NOTHING. great customer service 

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        andimac58

        Thanks for following up. 

        I personally followed up on this with the support team and it seems that they have sent you an email regarding your concern. Kindly check your email and keep us posted in case you have not received an email from us. Or also check your spam folder, your email may be set up to automatically block emails from unrecognized senders and place the message in a spam or junk folder.


        Regards,
        Nimfa