Forum Discussion

BA6's avatar
BA6
Channel Surfer
2 years ago

Roku wireless bass speaker

I bought a Roku wireless speaker to pair to my Roku streambar and found no speaker option in the streambar.I email to Roku support team,they will look into it.Almost a week,no email from them and no follow-up.I have to follow-up with them.The speaker is not cheap and my family is scolding me,why is not working.I waited a week to received in Malaysia,excited about it.This what I got now.They ask me to wait,how long?Are they doing their work?Not sure?I try all the ways,resetting and so on..same.

Bit frustrating from Roku.

Regards,

Balbir

Malaysia

speakers

10 Replies

  • RokuCarly's avatar
    RokuCarly
    Community Moderator
    2 years ago

    Warmest welcome here in the Roku Community, BA6!

    Firstly, we sincerely apologize for any trouble and inconvenience this may have caused. No worries! We're here to further assist you in connecting your Roku Wireless Speaker to your Roku Streambar.

    In this case, kindly visit our Support link on How to set up your Roku wireless speakers. This will help you learn more about your Roku Wireless speakers and connect them to your Roku Streambar. 

    Let us know how it goes! We'll be looking forward to your update. Hope this helps!

    Best regards,
    Carly

    • BA6's avatar
      BA6
      Channel Surfer
      2 years ago

      Good day Carly,I have tired it,seems not working at all.When I want to add device,there is no option for speaker.Why this happen?

      Thks and regards,

      Balbir

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        BA6,

        Thanks for the update, and sorry for the late response!

        Could you share with us a picture of the option you see when trying to add devices? In addition, when holding the Home button for 5 seconds, do you see an option for wireless speakers?

        Please keep us posted!

        Thanks,
        Rey