Roku Streambar speakers with crackling sound
Hello, My Roku Streambar's speakers are crackling and breaking up. The model # is 9102R, serial # is YL002G118601, Software is 12.0 - build 4184-95 Please let me know what can be done. Thank you...
Forum Discussion
Hi mwaldrep,
Thank you for keeping us posted here in the Roku Community!
We appreciate your effort in providing us with the information, and we would like to gather more information. Can you please provide the following information below?
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About).
- Tracker ID when this issue occurs (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID).
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
Reyn
Device Model: 9101R2 - Roku Streambar Pro
Serial #: YL002L550220
Device ID: 3K63C2550220
Software Version: 13.0.0. build 24020-95
I will have to wait until it happens again to get a "tracker ID", correct?
Thanks for the update, mwaldrep!
We highly appreciate you for providing us with the requested details precisely! Rest assured; we will forward your information to the appropriate Roku team for review. In the meantime, we thank you for your patience and understanding as we work on this.
Feel free to let us know if there's anything else you'd want us to address or create a new thread for different concerns. We'd be more than willing to listen and take action.
Best regards,
JharraSo, I see a lot of kind words and good intentions, however there is no estimated time for Roku to resolve this issue. Just on this thread posts go back to August 2023.
Are there any intentions from Roku to resolve the issue or are all of us stuck with a good piece of hardware with a very and potentially **bleep** software version?
Potentially all of us bought this product for its good reviews and performance and suddenly we are all stuck with a potential paper weight because of the lack of compromise form the producer to resolve these issues.
I sincerely would love to know if we can expect a fix soon of if we should start to look for some replacement that works as it was intended and keeps working that way.
This issue goes back further than Jan 2022. That's when I posted that
1. Roku has not acknowledged the issue. Let alone work on it.
2. I have yet to see a single message which says the issue was fixed or what the resolution is.
3. The only response I have seen is - Please give us version number and other details. We will
forward to support staff. Always the same response. Nothing after that.
So, don't hold your breath for any resolution on this.
Ok - the issue ID I received earlier tonight is ID 20-169-801. Timestamp: 2024-04-27T22:01:04Z
I'm very interested to know if there is anything that can be done to resolve this ongoing problem.
