Roku Streambar speakers with crackling sound
Hello, My Roku Streambar's speakers are crackling and breaking up. The model # is 9102R, serial # is YL002G118601, Software is 12.0 - build 4184-95 Please let me know what can be done. Thank you...
Forum Discussion
Hi BRWarren,
Greetings from the Roku Community!
Thanks for reaching us regarding an issue with your Roku Streambar experiencing a crackling sound. Can you please provide more information about the issue you are experiencing? How long has the issue been occurring? What are the steps to reproduce the issue you are seeing?
Once we have this information, I'll be able to pass it along to our Support team, who can assist you further.
Best regards,
Chel
Hello Chel,
The audio issues started several weeks ago. I've tried replacing all cables and restarted the system by unplugging from the wall and waiting 30 seconds before restarting. The lights are working as normal and navigation and remote seem to be working fine.
Please advise on how to proceed.
Thank you,
Bruce Warren
Hi BRWarren
Thank you for posting in the Roku Community!
Thank you for your follow-up information. We have passed along your information to our Support team. They will reach out to assist you further.
Best regards,
ArvyHello.... I have followed all instructions for updating etc. with no positive results. I contacted Roku support over a month ago as I was told to do but they have not replied. This is clearly a problem your company knows about but I can't get my problem taken care of. Please let me know how to get this product replaced.
Thank you,
Bruce Warren
Hello... I've uploaded my info as requested. What would the next step be?
Thank you
Has anybody actually gotten a response from Roku that fixes this issue?
I have the same issue, and it seems to have been an issue for a few years now from other posts I have encountered.
It sounds like a speaker (or speakers) have blown in a Streambar
I found a lot of complaints when I Googled 'How to Replace Speakers in a Roku Streambar'.
Just wondering if there is a real response besides, "I'll be able to pass it along to our Support team, who can assist you further."Hi AugieM,
Greetings from the Roku Community!
Thanks for reaching out to us regarding an issue with your Roku Streambar experiencing a crackling sound. Can you please provide more information about the issue you are experiencing? How long has the issue been occurring? What are the steps to reproduce the issue you are seeing?
Once we have this information, I'll be able to pass it along to our Support team, who can assist you further.
Best regards,
John
Is there a fix for this issue? My streambar also started having issues in the last couple of weeks without any known cause (crackling, distortion, sound cutting in and out), it now just sounds like the speakers are completely blown and is unusable. I don’t ever play my tv at a loud level, cables are all new, haven’t changed any settings and it’s like this on all channels. Streambar is roughly a year old and shouldn’t be having these issues yet. Have tried all suggestions and even factory-reset. Nothing helps.
model: 9102CA
serial: YL00FL778883
software version: 12.0.0
device ID: 2C108F778883
Model - 9102RW
Software 12.0.0.4184
SN - YL007k192822
The last week or so the crackling has been getting worse and worse , It sounds like blown speakers .. any update on the fix ?
Brett
All you'll possibly get is a 'canned' response asking for info on the device.
Maybe time for a class action??Hi BBuckles05,
Thanks for posting in the Roku Community!
We understand that you're having problems with the Roku streambar. Help is here. We have passed along your information to our Support team. They will reach out to you.
Please let us know if there is anything else we can do to help you.
Regards,
John
Model: 9102EU
Software Version: 12.0.0:4184
Had the Streambar for over a year now, has been great.
Started getting sound distortion when turning on the TV (have eARC activated and everything set to auto), now have static/old dial up modem sounds coming from the Streambar even when it is on the Home screen with no apps loaded up.
Not found anything remotely like this on the discussions pages so far.
Hello! Chickenfoot86,
A warm welcome from the Roku Community!
We appreciate you for getting in touch with us about your Roku Streambar. We are sorry to hear about the issue you reported and want to let you know that this is not the typical experience we expect from our products.
We would be happy to look further into this issue, but we will need more detailed information. Can you please provide us with the following information:
- Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
- Does this issue occur on a specific channel? If so, what channel and what version/build is the channel? (This can be found by selecting the channel on the Home screen and pressing the * button.)
- Tracker ID when this issue occurs (when you see this issue arise, press the Home button five times, followed by the Back button five times, and provide us with this ID)
steps to reproduce the issue you are seeing
Once we have this information, we will be able to investigate further.
Thanks,
Arjiemar
i found for my speakers it’s the bass that makes the popping sound so maybe there can be a setting where no bass goes to the speakers and all in the subwoofer
I am having the same issues.
Model: 9102R
Serial number: YL006R161508
Software Version 12.5.5 Build 4174-95
Hi, Bozjp
Thanks for providing us with the additional information related to the issue that you have encountered.
We wish to inform you that your concern has been forwarded to the appropriate Roku team, and they are currently working diligently to resolve the issue.
Your patience and understanding are appreciated in this matter. This thread will be informed of any developments as we address this.
Best wishes,
Kash
