Roku Streambar speakers with crackling sound

I have the same issue with my Roku stream bar. Happened a few months ago and just sounds awful

Serial: YL003C321750

Model: 9102R-Roku Stream bar

Deviceid: 2A10C3321750

Hi everyone, has this issue been solved? I also have a static / crackling sound once in a while. I've tried everything... 

- Resetting the soundbar

- Updating the soundbar

- Using different HDMI cable

- Using an optical cable 

- Using different modes and settings (Roku soundbar)

- Trying different things on the TV

The only thing that resolves the problem is turning the bass all the way down. Obviously this impacts the overall quality of the sound and defeats the purpose why I bought a sound bar in the first place.

Model : 9102X

SN : 2A10C2393664

I bought my first Roku Soundbar in January 2021, after 3 months it started crackling. I contacted Roku Tech support and they asked me to return it to Amazon, get reimbursed and buy another one. I did it that way, purchased a new one on May 2021 and it started crackling again last month (October 2023). Got in touch with Roku Tech support and they said, it seems to us it´s broken, buy a new one. That simple, they don´t care about customers.

This said, should I buy a new one?... What would you do?

I have similar issue. Audio is distorted. I noticed there was a thread from 2021-2023. Replies I saw simply suggested doing "reset, change cables, update ...". In other words, same suggestions which I sure these users had already tried. 

<serial-number>YL00AP557510</serial-number>
<model-name>Roku Streambar</model-name>
<model-number>9102R</model-number>
<model-region>US</model-region>

<software-version>12.0.0</software-version>
<software-build>4178</software-build>

With so many users complaining, has Roku "really" looked into this issue?

Are you able to reproduce this?

Those are the important questions to answer. If you don't acknowledge the issue, it's unlikely Roku is working to fix it.

Hi BRWarren,

Greetings from the Roku Community!

Thanks for reaching us regarding an issue with your Roku Streambar experiencing a crackling sound. Can you please provide more information about the issue you are experiencing? How long has the issue been occurring? What are the steps to reproduce the issue you are seeing?

Once we have this information, I'll be able to pass it along to our Support team, who can assist you further.
Best regards,

Chel

I have the same issue what’s the remedy? 

I'm experiencing the same horrible sound ssue with my streambar..I received it as a bday gift from the US.  purchased on Amazon US.   I reside in Canada, can't exchange  and have not been able to enjoy it..it's been sitting in a box since. 

Any advice anyone?  

Ginny..

I’m having the same problem 

Model: 9102%

IC: 5959A-R1035

FCC ID: TC2-R1038

SN: B1 10A3025518

Sound quality is always hit or miss with my streambar. Goes in and out, screeching noises, out of sync, you name it. Kinda ridiculous since this thing is barely 2 years old. Serial #: YL003F074121

Trying this forum first, then I’ll be calling customer service if this doesn’t get resolved. 

Recently my Roku Streambar has started having a constant crackling/staticky sound and the volume seems to fade in and out on its own.  I am always chasing the volume around and the crackling is driving me crazy.  I’ve checked the connections, replaced the HDMI cable, restarted the Roku, factory resettled the Roku, nothing has worked.  I’m at my wits end but I can’t continuing to listen like this.  Please help!