Roku Streambar Pro Won't Connect to Roku TV

I have had the Roku stream at pro, bass pro and wireless speakers for 16 months now. Had a horrible time setting them up but once I got it figured out I loved them. Perfect for my space and worked perfect with my Roku tv. Two days ago I had to unplug one to clean the table they have been sitting on and could not get it to reconnect. I tried every step I could find on the internet and then finally was able to call and get a hold of someone after 2 days of trying to fix it. After an hour phone call, the Roku customer service person tells me there’s nothing they can do because I’ve had it for more than a year. Accused me of dropping it and that’s why it wouldn’t connect. I’ve used these products and had no problems but all of the sudden there’s nothing they can do? Am I supposed to spend $170 every year to replace their speakers? Roku needs to fix this.