Forum Discussion

Shawn707's avatar
Shawn707
Channel Surfer
10 months ago

Roku Streambar Pro not working with Roku TV

I have a Roku Streambar pro and I have the same problem it doesn’t work with my Roku tv , I’ve been told by friends at work I need to set up the tv as a monitor in the settings but I’m lost here. 

7 Replies

  • RokuEmmanuel-D's avatar
    RokuEmmanuel-D
    Community Moderator

    Hi, Shawn707.

    Welcome to the Roku Community!

    I understand you're experiencing an issue with your Roku Streambar Pro working with your Roku TV, and we would like to be able to assist. 

    To better understand your concern, I'd like to learn more about it.

    • What specific behavior are you encountering with the Roku Streambar Pro on your Roku TV? Is it a configuration issue, audio issue, or playback issue?
    • How is your Roku Streambar Pro connected to your Roku TV? 
    • Is this the first time you're setting up your Roku Streambar Pro with your Roku TV? Or this has worked before?

    Please get back to us soon.

    Best,
    The Roku Community Team

    • Shawn707's avatar
      Shawn707
      Channel Surfer

      I don’t have it hooked up with any wires at the moment but I’ve used hdmi, and the eyelet but no sound ,  it should be able to connect wireless yes? 

      • RokuEmmanuel-D's avatar
        RokuEmmanuel-D
        Community Moderator

        Thanks for the prompt response, Shawn707!

        To clarify your question, you will still have to connect your Roku Streambar Pro to your Roku TV via HDMI cable, as it is not designed to work wirelessly.

        However, since you're having problems with the audio, we'd like to know more about it.

        • Is this happening on all channels or only on a specific channel?
        • Is the audio issue intermittent or you don't hear any audio at all?

        In the meantime, we would recommend visiting this support article: How to set up your Roku Streambar  with a Roku TV system.

        Please keep in touch!

        Best,
        The Roku Community Team

    • Shawn707's avatar
      Shawn707
      Channel Surfer

      Yes first time have never had soundbar working