Forum Discussion

Golfer-9997's avatar
Golfer-9997
Channel Surfer
7 months ago

roku streambar pro drops internet connection when turned off

I just purchased a Streambar Pro and every time I turn the unit off it appears to lose connection with my internet. To get it to connect again I must unplug the electric plug, wait a minute, then plug it back in. Once plugged in again it works perfectly until I turn it off. Then to watch TV again I need to unplug the Streambar Pro and let it go through its restart procedure to reconnect to the internet. Then it works fine until the next time I turn it off. I must repeat this procedure every time I want to watch TV. 

Is the Streambar Pro I have defective? I bought it from Amazon as a reconditioned unit because no new units are available for purchase. 

4 Replies

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    7 months ago

    Welcome to the Roku Community, Golfer-9997!

    We appreciate your feedback regarding the issue with your Roku Streambar Pro losing internet connectivity when turned off. To help you resolve this, we kindly suggest following these steps to restart your streaming device from the Settings menu.

    1. Press Home on your Roku remote
    2. Scroll and select Settings
    3. Select System
    4. Select Power. If you do not see a Power submenu, skip to the next step.
    5. Select System restart

    This article also provides instructions on how to fix common network issues and errors on your Roku streaming device. Other articles provide more how-to instructions and guides.

    Please try doing this and see if it helps with what you're experiencing.

    Thanks,
    Jharra

    • Golfer-9997's avatar
      Golfer-9997
      Channel Surfer
      7 months ago

      Thanks for the suggestion. I still have the same issue with a NEW Streambar Pro that Roku sent me as a replacement for the reconditioned unit I purchased. This is driving me crazy and it's frustrating. The little Roku Express I had before the Streambar Pro NEVER lost the connection and was a reliable unit. I have seen the same issue in this forum and wonder if a software update may be causing the issue. I must connect the HDMI 4 port since it is the only port with ARC.  

      • RokuJharra-Q's avatar
        RokuJharra-Q
        Retired Moderator
        7 months ago

        Thanks for the update, Golfer-9997!

        Please be advised that an unstable internet connection can lead to issues with loading videos and apps on your Roku device. You may want to try using a mobile hotspot to see if the issue persists. Additionally, kindly follow the steps below to resolve the problem.

        1. Press Home on your Roku remote
        2. Use the direction pad to select Settings
        3. Navigate to Network > About to check the Wi-Fi status
        4. If your Roku device is not connected, select Set up connection and follow the on-screen instructions
        5. If you’re still having trouble, reconnect your Roku device to the Internet
        6. After confirming your Roku device is connected, select Check Connection to perform a test of your network and internet connection.

        For help understanding the results of the connection test and how they can help troubleshoot playback issues, review the article about checking your connection. Review the tips for improving the wireless connection to your Roku device.

        We would recommend trying to see if that resolves your issue. Please keep us posted.

        Thanks,
        Jharra