Forum Discussion

Suitmonster's avatar
Suitmonster
Binge Watcher
4 years ago

Roku Streambar Error: This USB device requires more power. Use power adapter if available.

Hi Roku folks, I had a Streambar that was recently replaced by Roku (audio/bass distortion and crackling problem.)  I got the new one they sent me about a week ago, and it worked fine until tonight...
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
4 years ago

Hi Suitmonster

Thanks for bringing this to our attention.

Please reply here with the serial number of your Roku Streambar. It can be found in Settings > System > About. Once we have the information needed, we'll be able to forward it to our team who can assist you further.

We look forward to your response.


All the best,
Kariza

Suitmonster's avatar
Suitmonster
Binge Watcher
4 years ago

Very annoying to navigate anywhere right now, because the low-power error keeps popping up, and wants me to click "close" before I can do anything else.

 

The SN is YL007K977313

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    4 years ago

    Suitmonster

    Thanks for the reply.

    I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching out to you from there.

    Your patience and understanding are greatly appreciated.


    All the best,
    Kariza

    • Suitmonster's avatar
      Suitmonster
      Binge Watcher
      4 years ago

      RokuKariza-D 

      So far, no one has reached out to me via email.  Last time I had an issue, I reported it here and got an email with instructions in less than 1 day.  Have I been overlooked?

      • RokuKariza-D's avatar
        RokuKariza-D
        Retired Moderator
        4 years ago

        Suitmonster

        Appreciate the update.

        I've followed up on your concern to our Support team. You can expect an email from them within the day. 

        We sincerely apologize for the inconvenience this issue has caused you.


        All the best,
        Kariza

         

  • Amandastv's avatar
    Amandastv
    Newbie
    4 years ago

    My tv screen keeps popping up saying this usb device requires more power but I don’t have a usb plugged in. How do I fix this issue ! ?

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      4 years ago

      Amandastv

      Thanks for the post.

      It's possible that you may have a defective USB port on your TV. Is your TV a Roku TV or another brand TV?

      With more detailed information, we will be able to assist you further.


      Thanks,
      Danny