Forum Discussion

Anonymous's avatar
Anonymous
23 days ago

Roku Streambar crackling audio

Model: 9102X

Serial No. 2A10CG938538

Crackling in audio out of Roku for all input devices. Have check HDMI connection, reset, updated software. Started about a month ago. 

Help please.

Audio Support
Streambar

11 Replies

  • RokuSuzetteL's avatar
    RokuSuzetteL
    Community Moderator
    16 days ago

    Hi, Anonymous  

    Thanks for reaching out! I understand you're experiencing audio issues with your Roku Streambar. Can you provide more details?

    • Are you experiencing this issue with a specific app or all apps?
    • Have you tried using a different HDMI cable and plugging it into the other HDMI port?
    • Did this issue occur after the update?
    • Finally, can you tell us your current software version? (You can find it under Settings > System > About.)

    We look forward to hearing from you!

    Roku Community Team 

    • Anonymous's avatar
      Anonymous
      16 days ago

      Hi,

      • Are you experiencing this issue with a specific app or all apps? - ALL APS.
      • Have you tried using a different HDMI cable and plugging it into the other HDMI port? YES
      • Did this issue occur after the update? I DON'T KNOW.
      • Finally, can you tell us your current software version? (You can find it under Settings > System > About.) Current software version 14.5

      additional info: I performed a system reset and it did not fix the buzzing problem. 

      • RokuSuzetteL's avatar
        RokuSuzetteL
        Community Moderator
        16 days ago

        Thanks for keeping us posted!  Anonymous​ 

        We'd like to forward this to the right team. Could you share some more info? 

        • Tracker ID and OS version (press the Home button five times, followed by the Back button five times)

        We'll wait for your response!


        Roku Community Team 

  • Anonymous's avatar
    Anonymous
    16 days ago

    When I do this, I get the attached screen. 

     

    • RokuSuzetteL's avatar
      RokuSuzetteL
      Community Moderator
      16 days ago

      Thanks for the additional information! Anonymous 

      I’ve shared the details with our team for further investigation. If you need anything else in the meantime, feel free to reach back out. 

      Stay tuned!

      Roku Community Team 

  • HBIC's avatar
    HBIC
    Binge Watcher
    15 days ago

    I am curious as to the outcome. I am on my 3rd Roku soundbar due to it always ending up with this same issue. I have been able to get the first 2 returned/swapped for a new one but the 3rd one I’m on is outside the warranty now. 

    • RokuSuzetteL's avatar
      RokuSuzetteL
      Community Moderator
      11 days ago

      Hey, HBIC 

      Thanks for posting here!

      I understand you're facing a similar issue. Could you share more details about your experience? 

      • Did you experience this on just one app or on all of them?
      • Have you tried a different HDMI cable or port?
      • Can you provide us with a video recording of the issue?
      • Could you please provide your current software version? (You can locate it under Settings > System > About.)

      A video would also help us understand the problem better.

      Looking forward to your reply!

      Roku Community Team 

      • HBIC's avatar
        HBIC
        Binge Watcher
        11 days ago

        I appreciate your attention to my comment, however- and this is no fault of your own- I have done all of the troubleshooting, bought all new cables, factory reset (several times on all 3 units). I am convinced at this point, and because I have NEVER been contacted directly outside of this forum, that there is no resolution and that these devices are faulty.