Forum Discussion

glenians's avatar
glenians
Newbie
3 years ago

Roku Streambar and hearing aids

My daughter recently got hearing aids and I bought her a Phonak TV Connector to go along with her hearing aids so she can hear the tv. I currently have a Roku Streambar connected into my HDMI ARC por...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Brushy

Thanks for the post.

Can you please provide more detailed information about the issue you are experiencing? How are you connecting to the Roku Streambar with your hearing aids? What are the steps to reproduce the issue you are experiencing?

With more detailed information, we will be able to assist you further.


Thanks,
Danny

Nick3830's avatar
Nick3830
Newbie
3 years ago

I have a similar problem. I have a Roku Streambar, a Samsung Smart TV and a Resound TV Streamer2.

The ReSound TV Streamer 2 connected to the TV via the optical cable (digital audio) works fine when using the TV speakers. It will not work when using the Streambar.

I have tried using the Digital Outlet on the Streambar but with no luck.

Any ideas on making this combination work?

  • Agene36's avatar
    Agene36
    Newbie
    3 years ago

    I am having similar problems with a large screen Sony Bravo TV with the Roku Stream Bar and in adding the Resound device for hearing aids, it works on the TV, but when we switch to  Roku, the Resound will not work. Am very frustrated with this, especially since we use Roku more than the TV programming. 

    • RokuMaresa's avatar
      RokuMaresa
      Community Moderator
      3 years ago

      Hi Agene36 

      Welcome to the Roku Community!

      This is not the experience we want you to have, and we know how important it is for you to be back on streaming, connecting your hearing aid with your Roku Streambar. No worries; we're here to help!

      Private listening is a feature that lets you listen to the sound from your Roku streaming device through a pair of headphones. Please refer to this article on how to resolve an issue with private listening.

      Also, some Roku streaming devices allow you to pair and then connect Bluetooth earbuds or headphones directly to your device for private listening, and here's how: How to use Bluetooth headphones for private listening on your Roku streaming device

      Please keep us posted on how it goes.
       

      Best regards,

      Mares