Forum Discussion

MikeConn's avatar
MikeConn
Channel Surfer
2 years ago
Solved

Roku Speakers still not working

I posted almost 4 months ago, how my Roku speakers would not pair with my brand-new TCL tv.  Roku has been no help at all in trying to fix the problem.  They still will not pair, and I've tried every...
speakers
  • RokuJharra-Q's avatar
    RokuJharra-Q
    2 years ago

    Thanks for keeping us posted, MikeConn!

    We understand you have difficulty connecting your Roku Streambar to your TCL Roku TV. We are here to help you set up your wireless speakers. Please let us know if you receive any error messages or have tried other troubleshooting steps. If you haven't tried it yet, we recommend you check our support article, which provides a guide on how to set up your Roku Streambar SE or Roku Streambar with a Roku TV system.

    We look forward to hearing from you and looking closely into this issue.

    Thanks,
    Jharra

RokuJharra-Q's avatar
RokuJharra-Q
Retired Moderator
2 years ago

Thanks for keeping us posted, MikeConn!

We understand you have difficulty connecting your Roku Streambar to your TCL Roku TV. We are here to help you set up your wireless speakers. Please let us know if you receive any error messages or have tried other troubleshooting steps. If you haven't tried it yet, we recommend you check our support article, which provides a guide on how to set up your Roku Streambar SE or Roku Streambar with a Roku TV system.

We look forward to hearing from you and looking closely into this issue.

Thanks,
Jharra

  • MikeConn's avatar
    MikeConn
    Channel Surfer
    2 years ago

    Jharra,

    As I wrote 4 months ago, and again recently, I have a Roku speaker connection problem.  I have both a Roku Streambar and Roku Subwoofer, they are working fine, just can't connect the speakers.  Thanks for reading my posts.  

    I've been thru all the setup procedures, rebooting, etc.  They won't connect, so there is a bigger issue beyond the standard Roku Setup sheet.  Please don't tell me, like the woman I talked to from your Tech Support Dept., on a Friday night, that you are aware of the problem, and are working on it, and that you will call me in 24 hours, on the weekend.  Sounds like the old saying "don't call me I'll call you".

    Again, these are Roku speakers, bought from Roku that never worked, but it's good to hear from someone after posting this originally 4 months ago. 

    I'm really doubting Roku will fix this problem, after all this time, I'm not sure they are really trying to fix it.  Sounds like poor quality control and technical support, but I'll keep my fingers crossed for one last chance.

    Thanks, so much.

    • mrubano's avatar
      mrubano
      Channel Surfer
      2 years ago

      Did you try resetting the sub first?
      I would suggest that you reset the set of speakers, and reset the sub woofer, restart the TV and add the speakers. It should find them all.