Forum Discussion

peter_555's avatar
peter_555
Channel Surfer
3 years ago
Solved

Roku Speakers not pairing

Are Roku speakers still supported? I can’t pair them with my Roku Soundbar. The speakers won’t update and pair. The support page is useless because it doesn’t deal with real pairing issues. I can fol...
  • RokuDanny-R's avatar
    RokuDanny-R
    3 years ago

    peter_555

    Thanks for the post.

    At this time, we would recommend checking for a manual update on your Roku Soundbar to see if you can update to the latest OS. Please keep us posted what you find out and what OS your Roku Soundbar updates to.

    For more information about how to check for a manual OS update, visit our Support page here: Update the software on your streaming devices


    Thanks,
    Danny

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

peter_555

Thanks for the post.

Can you please provide the serial number, device ID, and software OS/version (these can all be found in Settings > System > About) of both the Roku Soundbar and the Roku TV?

Once we have this information, we will be able to assist you further.


Thanks,
Danny

peter_555's avatar
peter_555
Channel Surfer
3 years ago

Hi Danny,

Roku TV serial number is X01200GYTNX6. Device ID S0JVH22YTNX6. Software version 11.5.0 build 4312-CG.

Soundbar serial number is YL002R387346. Device ID R65082387346. Software version 12.0.0 build 4010-95.

Thanks,

Peter

  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    peter_555

    Thanks for the post.

    At this time, we would recommend checking for a manual update on your Roku Soundbar to see if you can update to the latest OS. Please keep us posted what you find out and what OS your Roku Soundbar updates to.

    For more information about how to check for a manual OS update, visit our Support page here: Update the software on your streaming devices


    Thanks,
    Danny

    • peter_555's avatar
      peter_555
      Channel Surfer
      3 years ago

      Hi Danny,

      I updated Soundbar to 11.5.0 build 4312-95. Now my speakers and subwoofer are connected and working. Thank you for your help. I know I tried checking for software updates before but it said mine was up to date. I guess next time I will keep trying software updates on the Soundbar. Thanks again. Peter 

      • Emart22's avatar
        Emart22
        Reel Rookie
        3 years ago

        Wireless speakers are no longer connected to my tcl Roku tv.  They won’t reconnect - have tried many times resetting the speakers and going through the process of connecting them.  The tv is never able to find the speakers.  Not a distance problem, the led light on the speakers are flashing.  

    • Emart22's avatar
      Emart22
      Reel Rookie
      3 years ago

      I don’t have a sound bar 

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator
        3 years ago

        Hello Emart22, 

        Welcome to the Roku Community. 

        Let us help you to get connected your wireless speaker to your Roku TV. To clarify, do you have a Roku-branded wireless speaker? If that is the case, we suggest to take look at our support page to learn more: Getting to know your Roku wireless speakers

        If you wish to add a sound system to your Roku TV, you can see more here: How to connect a surround sound system to your Roku TV

        We hope this helps. Keep us posted if you need additional support.


        Regards,
        Nimfa