Forum Discussion

PTznic9yet's avatar
PTznic9yet
Streaming Star
2 years ago

Roku speakers an making cracking and popping sounds

My speakers have been popping for the past month. I'm using a streambar pro with 1 sub, 4 speakers. The popping happens primarily on the YouTube TV app and Netflix but I've heard it on Plex a few tim...
speakers
RokuBernie-D's avatar
RokuBernie-D
Community Moderator
2 years ago

Hi StopthePopPlz,

Thanks, and welcome here in the Roku Community! 

We understand that you're having issues with the cracking sound of your device.

We believe our Roku engineers are investigating this concern. To include your device in the said review and investigation, kindly provide us with the following:

  • Roku device model, serial number, device ID, and software OS/version. (These can all be found in Settings > System > About).
  • Tracker ID when this issue occurs. (When this issue occurs, press the Home button five times, followed by the Back button five times, and provide us with this ID).

We're looking forward to your response so we can further assist you.

Thanks,
Bernie

StopthePopPlz's avatar
StopthePopPlz
Reel Rookie
2 years ago

Just posting that I DM'd my Tracker ID etc. as requested a few months ago. I didn't get any sort of fix confirmation, but I have not experienced in the issue recently, so it seems whatever software issue was causing my particular pops was fixed.