Hi breynold76,
Thank you for posting here in the Roku Community!
We will be more than happy to assist you further. Can you please check if there is a stuck button on your Roku remote? When did the issue start?
We'll wait for your response.
Thanks,
John
The problem started about a month ago with the smaller one. We purchased the larger pro last Friday and within a few hours of setup it started. The problem is Definity not as bad with the new pro soundbar as it is with the small one. Even with no batteries in the remote the same thing happens. Just to clarify I took all the batteries out of all the Roku remotes used through the house and only use the phone app and problem does not change.
My family prefers Roku to apple tv, firestick or android(google) tv for it's user friendly interface. With this current problem Roku is unusable.
Also, if it makes a difference I have 4 wireless Roku surround speakers and subwoofer paired to the Roku streambar.
model 9100x
serial number yl00gy573446
software version 12.5.0 build 4178-95
device id l1635g573446
Hi breynold76,
Thank you for keeping us posted here in the Roku Community!
We would be more than happy to look further into this issue, but we will need more details. Can you please provide us with the following information?
Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.
Thanks,
John
How do you suggest I go about doing that. While it is happening the phantom home button is being pushed. This will negate any attempt to use the remote.
I am running into a similar issue with my Onn Roku Soundbar. The volume on it will slowly go down to 0 on its own. I have tried resetting the soundbar and doing a factory reset. The button isn't stuck as I took the batteries out of the remote and the volume still goes down.
