Forum Discussion

wll's avatar
wll
Newbie
6 years ago

Roku Soundbar freezing screen, other issues - unable to reach support

Roku soundbar purchased in late November.  After using successfully for about two weeks, I started having several different issues with the soundbar - which I am also using to stream in addition to s...
Audio
Audio Support
Playback issue
Roku Smart Soundbar
Support
Video
PDudley's avatar
PDudley
Reel Rookie
5 years ago

I’m about to take mine back to Best Buy for the exact same reason. Worked flawlessly the first several weeks and now it’s junk. Constantly freezing and I consistently get over 400 Mbps on internet so it’s not a speed issue. I can stream from my iPhone to my smart TV and have zero issues but I am not happy.

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

PDudley

Thanks for the post.

If you are unable to resolve the issue, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to pass it along to our Support team who can try to assist you further.

 

Thanks,
Danny

  • PDudley's avatar
    PDudley
    Reel Rookie
    5 years ago

    Model 9101X Serial #YL00CF950920

    Thank you

    Price Dudley

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      5 years ago

      PDudley

      Thanks for the post.

      I have passed along your information to our Support team. They will follow up and assist you.

       

      Thanks,
      Danny