Roku Smart Soundbar Network Issue
Hello, I have a Roku Soundbar device and it has had issue connecting with wifi before and I do not remember how It was resolved. I went through all possible fixes on both device and network side, but...
Forum Discussion
Go to Settings/System/About and look at model of your Roku Streambar/Soundbar
If you have the 9101, possible that your network is using DFS channels (52-140) which this model does not support. https://support.roku.com/article/21332729601687
Try disabling DFS in your router, if applicable and see if that helps resolve issue.
Post back the Roku model number, your router model number, and any network settings you are using. Also include any error message numbers you are seeing while connecting.
Have you tried using a mobile hotspot for connection (if available to you)?
Nope not the issue, worked fine on 5g for some time. No DFS. Using glofiber fiber optics network.
Hi! dsranieri62
Thanks for reaching out about your Roku's Wi-Fi issue! It sounds like you're having difficulty connecting and accessing your settings. Just a heads-up, you can still navigate to your settings even without Wi-Fi. Could you please share a quick photo of the home screen and the error code displayed on your TV? That will help us determine our next steps.
Also, can you please tell us what steps you have taken so far to fix this issue? Have you tried unplugging the internet router and plugging it back in after 20 seconds, or a few seconds if you haven't already?
Keep us posted.
Roku Community Team
