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PrattML70's avatar
PrattML70
Channel Surfer
3 years ago

Roku Goes Back to Home Screen 100 seconds after starting 1st and only 1st channel selected

I am using a Roku StreamBar Pro - Model 9101R2 - Software Version: 11.5.0 - build 4312-95 Upon initial powerup, I select one of the channels and the channel starts after a short period (a few secon...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

PrattML70

Thanks for the post.

We would be more than happy to look further into this issue, but we will need more detailed information. Can you please provide us the following information:

  • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
  • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
  • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
  • steps to reproduce the issue you are seeing 

Once we have these details, we will be able to pass it along to the appropriate Roku team to investigate further.


Thanks,
Danny