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PrattML70's avatar
PrattML70
Channel Surfer
3 years ago

Roku Goes Back to Home Screen 100 seconds after starting 1st and only 1st channel selected

I am using a Roku StreamBar Pro - Model 9101R2 - Software Version: 11.5.0 - build 4312-95

Upon initial powerup, I select one of the channels and the channel starts after a short period (a few seconds).  Approximately 100 seconds later (plus or minus 5 seconds) the TV is has returned to the Home Screen.  If I select the same channel or another channel the 2nd selection and all future selections within this power session work perfectly.  If I power down the TV and Roku, the next time I power them up, the issue has returned for the 1st channel selection only.

I have tried restarting the Roku immediately prior to a power up, but it does not fix the problem.

No matter when (time of day) I try this or the channel selected, it always occurs after 100 seconds.

Thanks,   Mike Pratt

7 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator
    3 years ago

    PrattML70

    Thanks for the post.

    We would be more than happy to look further into this issue, but we will need more detailed information. Can you please provide us the following information:

    • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
    • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
    • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
    • steps to reproduce the issue you are seeing 

    Once we have these details, we will be able to pass it along to the appropriate Roku team to investigate further.


    Thanks,
    Danny

  • renwick530's avatar
    renwick530
    Newbie
    3 years ago

    I have the same issue. It happens every day when I first start watching TV for the day. It does not matter which app I launch either. The app will crash back to the Roku home screen within 30-90 seconds of launching. I can then re-launch the same app, which will work all day long without issue.

    • RokuDanny-R's avatar
      RokuDanny-R
      Retired Moderator
      3 years ago

      renwick530

      Thanks for the post.

      We would be more than happy to look further into this issue, but will need more details. Can you please provide us the following information:

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
      • tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times and provide us with this ID)
      • steps to reproduce the issue you are seeing 

      Once we have this information, we will be able to pass it along to the appropriate Roku team to investigate further.


      Thanks,
      Danny

      • PrattML70's avatar
        PrattML70
        Channel Surfer
        3 years ago

        Here is the reply that I emailed on 12/17/2022:

         

        After completing the testing yesterday which is detailed below, I thought of another test that might help.

         

        Today, I powered on the Roku Soundbar Pro and my TV and DID NOT select a channel to watch.  I left the Roku on the Home page for more than 100 seconds before selecting a channel.  The channel DID NOT returned to the Home page.  I repeated this process of (1) Power cycle Roku & TV, (2) Wait more than 100 seconds on Home Page, and (3) Select on of the channels that I tested yesterday, see below.  None of the channels returned to the Home page.  This means that none of the channels software could be causing the issue.

         

        Thanks,

        Michael L Pratt