Forum Discussion

MisterBLK's avatar
MisterBLK
Binge Watcher
2 years ago

[RESOLVED] Sound issues Directv app with Roku

Sound problems are not resolved. The volume either goes way up and crackly, or way down. Please fix this.

  • joebios01's avatar
    joebios01
    Streaming Star
    2 years ago

    <sarcasm>Round 10. Scheduled to go 15.</sarcasm>

    MisterBLK Thanks for reminding them. Contrary to ROKU Support's assertions/assurances: NOT FIXED ☹️🤯

    • RokuERey's avatar
      RokuERey
      Retired Moderator
      2 years ago

      Hi MisterBLK joebios01,

      Thanks for reporting back to us here about this issue with the Direct TV channel audio playback issue.

      We understand this is still an issue occurring with other devices and we're sorry for the inconvenience about this.

      In this case, we'll need your help in providing the necessary details below that we can use to forward an update to the relevant team.

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID).

      We'll be looking forward to your update!

      Regards,
      Rey

  • Techhound's avatar
    Techhound
    Binge Watcher
    2 years ago

    You might have the information but you've never fixed a problem!