Forum Discussion

Ccouch's avatar
Ccouch
Reel Rookie
3 years ago

Problem with the sound on my Roku Streambar

Jan 2023 same issue as everyone else. @Roku this isn't an issue with any one particular streambar...  It is happening to all of them.  Fix it.  Push an update.  This is obviously an issue with the so...
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
3 years ago

Hi Community users,

Thanks for the posts.

If you are experiencing an issue with your Roku Soundbar/Streambar, can you please provide the serial number of your Roku device from Settings>System>About? I'll be able to assist you further from there.

 

Thanks,
Danny

simonweb's avatar
simonweb
Reel Rookie
3 years ago

Hi Danny,

See below:

 

Model number

9102EU

Software version

11.5.0.4312

Device ID

2E1157239909

Serial number

YL0078239909

  • RokuMary-F's avatar
    RokuMary-F
    Community Moderator
    3 years ago

    Hi simonweb,

    Thanks for keeping in touch and providing the additional information.

    We'll have a member of our Support team reach out to you via email, they will continue assisting you from there and provide a resolution to this issue.

    If you need any additional help and we’ll follow up to continue assisting you.
     

     

    Best regards,
    Mary

    • Ads11's avatar
      Ads11
      Newbie
      3 years ago

      Did anyone posting here actually get help to resolve this? I’m generally a big fan of the Streambar but I’ve always had this issue too since buying it - music is very, very low in the mix on any sound setting.

      • Mazz's avatar
        Mazz
        Roku Guru
        3 years ago

        Nope, no fix, i have tried all sound settings on the Streambar and my tv, some improvement with turing off leveling on tv and roku, but still low when music is being played.