Forum Discussion

suwar1's avatar
suwar1
Newbie
2 years ago

Private listening audio choppy

I am using the Roku app and my Bluetooth earbuds connected to my phone. When I activate private listening the audio is static and choppy. I've tried restarting the app, deleting and reinstalling the app, restarting my phone and restarting the TV. None are working. I have android 13 Google phone TCL Roku TV. Please help

speakers

5 Replies

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  • RokuJohnB's avatar
    RokuJohnB
    Community Moderator
    2 years ago

    Hi suwar1,

    Welcome to the Roku Community!
    We'll be delighted to help you with your private listening problem on the Roku mobile app. Please try to use a different set of earbuds and see if the issue still persists.

    Please keep us posted on what you find out.

    Best regards,

    John

    • Dargis49's avatar
      Dargis49
      Streaming Star
      2 years ago
      • Having the same issue on my Pixel 7. Just started this week. Have to turn private listening on then off then on (repeat) again until it stops cutting out. 
      • Has to be an issue with the app. 
      • RokuJanadeeK's avatar
        RokuJanadeeK
        Retired Moderator
        2 years ago

        Thanks for sharing the experience you have with this issue, Dargis49.

        May we ask if this issue happens when accessing particular apps, perhaps the YouTube app? Also, as suggested, have you tried using different earbuds to check if the issue persists?

        Please keep us informed.

        Regards,
        Janadee