Forum Discussion

quiquemor's avatar
quiquemor
Newbie
3 years ago

Pair speakers - subwoofer option not showing

I bought the wireless speakers 9020X and I've been trying to pair it with my Streambar 9102MX and there's no option in the paring menu on speakers or subwoofer, just remote and headphones. 

I've tried everthing from restarting, factory reset, new batteries on the remote and nothing seems to work. How can I get the option to pair speakers to appear?

 

TYIA!

16 Replies

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  • RokuDanny-R's avatar
    RokuDanny-R
    Retired Moderator

    quiquemor

    Thanks for the post.

    We would recommend taking a look at the information provided by our Support page here: Set up your wireless speakers

    If you are still experiencing an issue, can you please provide the serial number of your Roku Streambar device from Settings>System>About? I'll be able to assist you further from there.

     

    Thanks,
    Danny

      • RokuNimfa-C's avatar
        RokuNimfa-C
        Retired Moderator

        Hi Xroo,

        Welcome to Roku Community. 

        Hope you are doing well. Have you tried taking a look here in our Support resources and following the steps to help get connected? How to set up your Roku wireless speakers

        If still no luck, can you please provide the serial number of your Roku Streambar device from Settings>System>About? We'll be able to assist you further from there.


        Regards,
        Nimfa

  • Hi there quiquemor

    Did you resolve this issue. I have just bought a pair of Roku wireless speakers. I have the same issue, my Roku streamer shows no option to add speakers in the add device screen.

    Please assist i