Forum Discussion

Rolf838's avatar
Rolf838
Channel Surfer
5 years ago

New Roku Streambar keeps rebooting randomly

I have a new Roku Streambar and it will randomly freeze, and then reboots.  This has happened at least 5 times since I got the Steambar on 10-19-2020.  However, most of those have happened in the pas...
LateCordCutter's avatar
LateCordCutter
Reel Rookie
5 years ago

Problem originally reported 12/13 is getting worse. Now up to 6 freeze/reboots per day. 

Hitting home button 5 times followed by back button 5 times produces no results so I'm still unable to provide a tracker ID.

Original response for additional info:

Clarify the issue  - While watching a program on Roku Channel and Fubotv Channel, sound stops, several seconds later motion stops and less than 30 seconds later system shutsdown/restarts.
Roku device model - 9102R - Roku Streambar
serial number - YLOODK357511
device ID - 2A108D35711
software OS/version - 9.4.0 build 4190-95
does this issue occur on a specific channel? - Roku channel (Version 2.9 build 42) and FuBo channel (Version 4.6 build 0)
 
Updated software OS/version 9.4.6 build 4007-95
RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
5 years ago

LateCordCutter 

Thanks for the information.

I have passed along the information to the appropriate team to investigate further.


Thanks,
Danny

  • Slmayhugh's avatar
    Slmayhugh
    Binge Watcher
    5 years ago

    Once again a reboot has occurred:

    9102-R Streambar
    SN: YLOOEA156148
    Software 9.4.0 Build 4290-95
    timestamp: 2020-12-23T21:09:55Z
    ID: 48-515-349

    once again on Pluto Streaming App

    Are you getting anywhere??