Forum Discussion

Channel Surfer

5 years ago

New Roku Streambar keeps rebooting randomly

I have a new Roku Streambar and it will randomly freeze, and then reboots. This has happened at least 5 times since I got the Steambar on 10-19-2020. However, most of those have happened in the pas...

Binge Watcher

5 years ago

I also just received the newest streaming sound bar. Just recently the unit has been resetting on its own. The show I’m watching freezes, then about 20 seconds later the unit restarts and brings up the ROKU initializing screen. I don’t have to do passwords, the unit just resets.

Model: 9102X. Serial#YL00EA156148

Device ID: 2A108E156148.

Software 9.4.0 Build 4190-95

slmayhugh

RokuDanny-R
Retired Moderator
5 years ago
Slmayhugh

Thanks for the post.

I have passed along your information to the appropriate team to investigate further.

Thanks,
Danny
- EdBri
  Channel Surfer
  5 years ago
  Yes, I received a Streambar from Amazon a couple of days ago and it's doing the same thing. It drops the wireless signal a few times a day. After reading through the Amazon reviews I've noticed a couple of other people who are having the same problem.
  - RokuDanny-R
    Retired Moderator
    5 years ago
    EdBri
    
    Thanks for the post.
    
    Can you please provide us the following information:
    -Roku device model
    -serial number
    -device ID
    -software OS/version
    (these can all be found in Settings > System > About)
    -does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
    -tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
    
    Once we have this information we will be able to pass it along to the appropriate team to investigate further.
    
    Thanks,
    Danny