I have a new Roku Streambar and it will randomly freeze, and then reboots. This has happened at least 5 times since I got the Steambar on 10-19-2020. However, most of those have happened in the past two weeks. Otherwise, the unit seems to be working fine. I am wondering if anyone else has experienced this or if Roku is aware of this issue.
I also just received the newest streaming sound bar. Just recently the unit has been resetting on its own. The show I’m watching freezes, then about 20 seconds later the unit restarts and brings up the ROKU initializing screen. I don’t have to do passwords, the unit just resets.
Model: 9102X. Serial#YL00EA156148
Device ID: 2A108E156148.
Software 9.4.0 Build 4190-95
slmayhugh
Thanks for the post.
I have passed along your information to the appropriate team to investigate further.
Thanks,
Danny
Yes, I received a Streambar from Amazon a couple of days ago and it's doing the same thing. It drops the wireless signal a few times a day. After reading through the Amazon reviews I've noticed a couple of other people who are having the same problem.
Thanks for the post.
Can you please provide us the following information:
-Roku device model
-serial number
-device ID
-software OS/version
(these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
Once we have this information we will be able to pass it along to the appropriate team to investigate further.
Thanks,
Danny
Problem originally reported 12/13 is getting worse. Now up to 6 freeze/reboots per day.
Hitting home button 5 times followed by back button 5 times produces no results so I'm still unable to provide a tracker ID.
Original response for additional info:
Thanks for the information.
I have passed along the information to the appropriate team to investigate further.
Thanks,
Danny
Danny... Info you requested
Model 9102R-Roku streambar
Serial YL001E183987
Software 9.4.0 build 4190-95
Device ID 2A1081183987
No specific channel / random
Next event I will press the home button 5 times and the Back button 5 times
Thanks for your attention
I have noticed that the issue occurs mainly when using “PLUTO” streaming service
I just got the streambar for Christmas and I’m having the same issue and tbh I can’t even get it to stay on long enough to get the information you need but I will try shortly
ROKU Streambar keeps rebooting when the remote volume buttons are pressed. Mute button does not work either. Same issue when trying to use volume via the ROKU app. The system freezes up and resets. Tried a factory reset but no good. Also, unplugged device, reset remote, and checked TV setup. Everything had been working fine until today.
Yes, same problem here. Got the soundbar in Q4/20. The problem started in early January. I tried a factory reset to no avail. Pressing the volume keys seemed to trigger the reset/reboot (I could scroll through apps after a reset but then once the volume or mute key was pressed either on the physical remote or via iPhone app, the system would lock and reboot). I unplugged the device overnight and the following day when I powered it up it was working. However, the problem has now returned two weeks later. I'm wondering if I should simply return the streambar and try another one.
Model: 9102R: Roku Streambar
Serial number: YLOODK513672
Software version: 9.4.6 - build 4007-95
Device ID: 2A109D513672
Thanks for the post and providing your information.
I have passed it along to the appropriate team to investigate further.
Thanks,
Danny
Looooong Post Ahead
So I've bought a Roku Streambar around November 20, 2020, and I also have those random crashes/reboots.
I have tested many things since then. The crashes/reboots can occur at any time between four to six hours when being only used as a soundbar (optical plugged on PS4). However, when this happens, it will repeat itself about every 45 minutes afterward.
As for the apps, the problem seems more frequent on Netflix, mostly on 4K content (I remember watching Bigmouth with my son and it crashed /rebooted at least once every episode, sometimes twice). As for Prime Video, I got about 1 to 3 crashes for an episode of The Boys.
The other apps I use seem to be more stable but they dont stream over 1080 (HiDive, Funimation, CrunchyRoll). Yeah geeky familly. These apps only seem to crash when they are running 90 min or so.
So far, the best way I have found to have the bar run for a longer period of time is to unplug it for a little while. Lately, I only plug it before using it.
That resumes it for now I think!!
As for my testing:
At first I tought the problems might have been caused by a language issue in the bar's OS (it was set in French [Quebec here]). I thus switched it to English.
Didn't see any improvement
I thought that it could be a router issue so I checked my router's log and saw no disconnection nor anything weird. Still, just to be sure, I put the Roku on DMZ so nothing would interfere.
Didn't see any improvement
I've shut down non-essential options such as the ability to close the TV with the Roku's remote and other thingies like that... No improvement
I thought that there could have been some compatibility issues since my TV dates of 2016, so I've plugged the Roku in a standard HDMI instead of the ARC one... No improvement
As for the Playstation 4, since I was going through the TV and then to the ARC to the bar, I had no choice to change (after the previous tests/changes). It didn't fix it either, so I've put it directly through the optical from the PS4 to the bar... No improvement
When only acting as a soundbar, it ends up crashing at the same rate as when we use the bar to watch videos.... so no improvement
On Christmas Eve, I did a few tests, like letting the bar run for a while at some point. Crash reports were impossible to obtain, it caused the bar to re-crash too fast for it to be reported… This lasted a few days (actually making the report was making it crash). After that, I've simply unplugged it until mid-January since there was a patch… Still no improvement
I replugged the bar about two days ago since there was another patch. I tested the bar by letting it stream CBC Montreal's channel. It stayed up about three hours before crashing. It crashed again 42 minutes after.
So far, I'm hoping for some kind of patch or something. I mostly believe that there is a memory leak somewhere, unless the issue is physical. I don't have any sign of that whatsoever. There are no visual artifacts on screeen, sound issues or evident overheating...
It just suddently freezes the picture, then sound keeps on playing for 5 to 20 seconds, then it reboots.
TV is a Samsung : UN40KU6270
The router is a : Netgear R7000 nighthawk
-Roku device mode : 9102CA Roku Streambar
-serial number : YL001K092120
-device ID : 2C1081092120
-software OS/version : 9.4.6 Build 4013-95
timestamp : 2021-01-24T06:09:01Z
-tracker ID : 20-033-489
I was playing PS4 so only audio was transmitted through the soundbar at that moment via optical.
I've been patient enough on my side to try and set it, but the issues obiviously do not come from my side. From now on, I'll send you these reports on a more regular basis.
Thank you.
I am currently having the same problem! The sound will go out then it will freeze and Then it will reboot itself! I got mine on the day it came out on preorder! I wish there was a way to fix it because it keeps happening randomly!
Thanks for the post.
Can you please provide more specific information about the issue you are experiencing. What are you doing when this issue occurs? Does this happen on a specific channel?
With more information we will be able to assist you further.
Thanks,
Danny
Is there a push fix or update for these Roku Streambars? No matter what app I am on, Sling TV, Peacock, Netflix, my Streambar keeps rebooting randomly. Here is the info I get from pushing the home button 5 times and then the back button 5 times:
1. Model 9102R - Roku Streambar
2. Serial Number: YLOO7X411772 (2A1087411772)
3. Software Version10.0.0 Build 4209-95
4. Timestamp: 2021-08-23TO1:18:11Z
Please use issue ID 72-337-038 to repoert the current issue.
I am Mr. Larry. Please help me out!
Same problem here. New Roku Streambar that shuts down and reboots itself on its own. I bought this streambar about 3 weeks ago, and it has done this 3 times. No issues when using just as a sound bar, just when using the Roku connection in the Streambar. Never had any of my other Roku's do this. Roku, please advise.
Hi geonobbe
Thanks for the post.
We're sorry to hear that you're having this experience. If you are still having any issues with your Roku Streambar, please provide the serial number of your Roku device so we can assist you further.
All the best,
Irene
Serial #: YL0083669557
My 4k Roku Stream bar start doing this on all apps, any hour. It reboots at random. Seeing how everyone is having this issue, leads me to believe it is a bad update causing this. Thinking back, I think it started after I updated the device.
Hi bfierro,
Thanks for posting in the Roku Community!
We'd like to take a closer look to see if there's anything else we can suggest to help. What troubleshooting steps have you taken so far to try to resolve the issue?
Some channels and services can be restored by performing a system update. You can check for a manual system update by navigating to Home > Settings > System > System update > Check now. In addition, we would recommend disconnecting your wireless network, then rebooting your Roku device to see if Roku device is experiencing the same issue.
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
