Forum Discussion

bh2024's avatar
bh2024
Reel Rookie
2 years ago
Solved

Loss of audio every few minutes

Every few minutes I lose the sound while watching Acorntv on the Roku Channel app. The only way to get the sound back is to turn off and on all devices. Sound is restored for a few minutes then is lost again, while the show continues to play. 

Anyone else experiencing this issue?

Audio Support
  • RokuJechealR's avatar
    RokuJechealR
    2 years ago

    Hi bh2024,

    Thanks for the first post in the Roku Community!

    We apologize for any inconvenience this may have caused with the loss of audio while streaming. Does the issue only occur on a specific channel or all channels installed on your Roku device? When did you notice the issue occur?

    Have you tried restarting your Roku device to see if it helps? We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

    Keep us posted on what you find out.

    All the best,
    Chel

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, bh2024

    Greetings, and welcome to the Roku Community.

    We understand that you're having issues with loss of audio while streaming Acorn TV on The Roku Channel, and we'd be glad to assist. We'd like to collect additional information for us to understand the issue better and take action to resolve this.

    • What specific device are you using?
    • Is this issue happening on specific content on Acorn TV or happen to all of the content?
    • When did you first encounter the issue?

    With more details we receive that would help us understand the issue at hand, we'll be able to address the issue accordingly.

    Looking forward to your response.

    Best wishes,

    Kash

    • bh2024's avatar
      bh2024
      Reel Rookie
      2 years ago

      I lost the sound again on 4/8/2024 after watching a show on Peacock TV.  Unplugged and plugged in all equipment before the sound would work again.

      The Roku model is 3920X

      • RokuJechealR's avatar
        RokuJechealR
        Retired Moderator
        2 years ago

        Hi bh2024,

        Thanks for the first post in the Roku Community!

        We apologize for any inconvenience this may have caused with the loss of audio while streaming. Does the issue only occur on a specific channel or all channels installed on your Roku device? When did you notice the issue occur?

        Have you tried restarting your Roku device to see if it helps? We would recommend doing this from the Settings menu by navigating to Settings > System > Power > System restart (if you do not see a Power submenu, skip to the next step).

        Keep us posted on what you find out.

        All the best,
        Chel