Forum Discussion

Dawn2816's avatar
Dawn2816
Reel Rookie
2 years ago

I have Roku Streambar but I don't get options to pair wireless sub

I saw posts about the same but I don't see resolution 

3 Replies

  • RokuERey's avatar
    RokuERey
    Retired Moderator
    2 years ago

    Hi Dawn2816,

    A warm welcome here in the Roku Community!

    We appreciate you reaching out, and we are here to help. Our Roku wireless speakers are currently supported only within the US. It's possible that the issue you are facing is related to having an account that is not currently supported with our Roku wireless speakers product.

    Learn more about our Roku wireless speaker.

    Thanks,
    Rey

    • Dawn2816's avatar
      Dawn2816
      Reel Rookie
      2 years ago

      I have both US and Mexico account I tried both without any luck

       

      By the way I bought the Streambar made for México! Could that be the reason?

       

      • RokuERey's avatar
        RokuERey
        Retired Moderator
        2 years ago

        Dawn2816,

        Thanks for the prompt response!

        After reviewing your account, we have confirmed that this model is indeed from Mexico. This is likely the reason, and we appreciate your alerting us to this.

        Regards,
        Rey