Forum Discussion

mikajud's avatar
mikajud
Newbie
2 years ago
Solved

hearing garbled voice when using remote to scroll channels

The sound of a fast-talking garbled voice is heard when using the remote to move to any channel.

Audio Support
  • RokuTakashi's avatar
    RokuTakashi
    2 years ago

    Hi, mikajud

    Welcome to the Roku Community.

    Thanks for inquiring here with us in the Roku Community. It seems like the screen reader is enabled with your Roku device. If you wish to disable this, press the start (*) button 5 times consecutively. After this, this feature is disabled.

    If there's anything we can further assist you with aside from this, please let us know.

    All the best,
    Kash

3 Replies

  • RokuTakashi's avatar
    RokuTakashi
    Community Moderator
    2 years ago

    Hi, mikajud

    Welcome to the Roku Community.

    Thanks for inquiring here with us in the Roku Community. It seems like the screen reader is enabled with your Roku device. If you wish to disable this, press the start (*) button 5 times consecutively. After this, this feature is disabled.

    If there's anything we can further assist you with aside from this, please let us know.

    All the best,
    Kash

    • ScoutBoss's avatar
      ScoutBoss
      Channel Surfer
      2 years ago

      I pressed * four times and ,ade out a voice that said screen reader disabled, but I still hear the voice about 15 minutes after turning off the TV. Purhaps it is a bad TV.

      • ScoutBoss's avatar
        ScoutBoss
        Channel Surfer
        2 years ago

        Sounds like the word "charging"  and "menu".

        Shortcut is enabled. Audio output is "Auto"  HDMI is plugged into ARC connection. Screen Reader is Off.

        What am I missing ??